1- Guide to create a transfer code:
a) Open the MENU tab, at the bottom right of the screen.
And go to Device Transfer / Back Up.
b) Create a transfer code.
c) Write down the two codes created and/or copy-paste them to a sticky note.
d) Repeat these two steps at least every week because the transfer codes expire
after 2 weeks!!!
2- Guide to recover your lost account:
a) Go to the page: Global Edition - Japanese Edition
b) Then send an empty mail via the link at the bottom of the page.
c) They'll send back an email with a link to a form, open it and fulfill the asked things.
where they'll ask for:
-User ID
-In-game name
-Rank
-In-game name
-Characters/Teams/DS/General informations
-Last event attended/Last actions in the game/etc.
-The last purchase/transaction data (can be seen in the purchases history on Play Store or the App store)
d) They'll return with a migration code within 10 business days
once the application is processed and their checks done.
e) Enter these codes in your new game to recover your old account (the one related to the User ID)
3- Guide to link your game to facebook:
a) Create a Facebook account if you do not have one.
b) Open the MENU tab, at the bottom right of the screen. And go to Device Transfer / Back Up.
c) Go to Facebook Linking Back-up and log in to Facebook.
d) Your game is now linked to your Facebook account.
And, That's it!