Hello I need help. On mc5 blackout i was playing normally but after i finished a vip match I went to activities and rewards where you get the 20 credits after killing 80 times with assault rifle so i tapped claim nothing happened. I tried like 7 more times and nothing so i exited out and erased it from my history. When i reopened the game i was on lvl 1 again after being on level 55. And i had spent like 25 dollars on the 9.99$ bundle. So i tried deleting and redownloading the game but i was still on level 1. Pls help. I am on iOS 10.0.2 or can i request a refund from apple. I already sent a complaint or feedback somthing like that to gameloft. Thanks in advanced.