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The latest iTunes update crashes upon launch on my Windows 7. Please help!

OgreSnot

By OgreSnot
in Help & Support

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Go to solution Solved by Rook,

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OgreSnot Newbie

OgreSnot 233
  •   iPhone X 
  •   14.4

    • Posted
    Posted

    ---------------------------------

    Hey guys. So I updated my iTunes about a week ago and now I cannot open it. It crashes as soon as I open it. I even tried with safe mode (shift+crtl) but still nothing. Does anyone else experience this issue or do you have a fix for this issue? It really bugs me because I cannot transfer music to my iPhone. If there is no fix for iTunes, please inform me of some alternative program where I can add music to my iPhone easily. Btw I tried with iFunBox but it needs iTunes running so I can add/edit files on my iPhone.

     

    Thanks, looking forward to good replies!

    Rook iOS God

    Rook 549.8k
  •   iPad Pro (2nd gen) 
  •   17.4
  • Donor
  •  

    • Posted
    Posted

    Are you able to reinstall it?

     

    I'd suggest to do a full uninstall using revo uninstaller then installing it again.

     

    Before you do that, you can try running as admin. :p

    OgreSnot Newbie

    OgreSnot 233
  •   iPhone X 
  •   14.4

    • Posted
    • Author
    Posted

    Are you able to reinstall it?

     

    I'd suggest to do a full uninstall using revo uninstaller then installing it again.

     

    Before you do that, you can try running as admin. :p

     

    Yep, I did that. Uninstalled and re-installed it again, nothing. I also tried to install an older version of iTunes which I had on my PC but that won't even install. I install it, it shows a shortcut on my desktop and than dissapears, it won't even show in the add/remove programs. Weird :/

    Rook iOS God

    Rook 549.8k
  •   iPad Pro (2nd gen) 
  •   17.4
  • Donor
  •  

    • Posted
    Posted

    Yep, I did that. Uninstalled and re-installed it again, nothing. I also tried to install an older version of iTunes which I had on my PC but that won't even install. I install it, it shows a shortcut on my desktop and than dissapears, it won't even show in the add/remove programs. Weird :/

    You uninstalled and reinstalled normally, not with Revo Uninstaller. Revo removes all the leftover files and registry edits. :)

    OgreSnot Newbie

    OgreSnot 233
  •   iPhone X 
  •   14.4

    • Posted
    • Author
    Posted

    You uninstalled and reinstalled normally, not with Revo Uninstaller. Revo removes all the leftover files and registry edits. :)

     

    I just installed Revo Uninstaller and, it can't find iTunes in the 'found' section even tho I can see it in my add/remove programs. What do I do now? :/

    Rook iOS God

    Rook 549.8k
  •   iPad Pro (2nd gen) 
  •   17.4
  • Donor
  •  

    • Posted
    Posted

    I just installed Revo Uninstaller and, it can't find iTunes in the 'found' section even tho I can see it in my add/remove programs. What do I do now? :/

    Seems like your iTunes isn't even installed properly.

     

    Can I TeamViewer you to have a look at it? PM me your TV ID. :)

    OgreSnot Newbie

    OgreSnot 233
  •   iPhone X 
  •   14.4

    • Posted
    • Author
    Posted

    Seems like your iTunes isn't even installed properly.

     

    Can I TeamViewer you to have a look at it? PM me your TV ID. :)

     

    Sure, on it :)

    • Solution
    Rook iOS God

    Rook 549.8k
  •   iPad Pro (2nd gen) 
  •   17.4
  • Donor
  •  

    • Posted
    • Solution
    Posted

    Fully uninstalling a re-installing didn't fix it.

     

    The error was being generated because of "Old Video Card" even though OgreSnot had a GTX750Ti. :mellow:

     

    Anyways, we uninstalled iTunes, and installed this older version: http://support.apple.com/kb/DL1784

     

    Now everything works fine. :)

     

    https://discussions.apple.com/thread/6808549

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