Help/Support game not working

[kingty420 0]

i deleted the game to get the newest version but now i can’t load into any area or reach my bag it’ll just freeze on the loading screen please help this has happened before and i don’t want to reset my character again 

[Rook 568.3k Donor]

9 minutes ago, kingty420 said:

iphone 8,ios 12,i use the nonjailbroken direct install from safari. when i first load up the game it’ll work but whenever i try to enter an area it’ll load the loading screen but remain stuck on the loading screen 

Have you crafted an unreleased item?

[kingty420 0]

no i haven’t crafted any unreleased items i went to log in then it said i needed to download the newest version of the game so i deleted the game came to this website to redownload it

[Rook 568.3k Donor]

Please be more specific on the issue you are having. Let us know which iDevice you're using, which iOS version you're on and the exact steps you took to install the hack. The more information you give us the more we'll be able to help you. :)

[kingty420 0]

iphone 8,ios 12,i use the nonjailbroken direct install from safari. when i first load up the game it’ll work but whenever i try to enter an area it’ll load the loading screen but remain stuck on the loading screen