Help/Support VIP Access Refunded 2x and Denied - also did not use HALLOWEEN 2019 Coupon Code

[Laxerz 2 iPhone Xs Max 13.3]

Dadi or Support,

I am writing this because I attempted to purchase VIP two times, and I have seen where if you try again something may happen to your account which since I have had since 2015 I do not want to happen, but I have purchased VIP with the COUPON CODE: HALLOWEEN2019 and both times was charged the full 34.99, but also both times the transaction successfully went through in my Card Side, but fails on your side, and refunds. Thus, it is now a day later I attempted to DM you in here to see if we could get this fixed but I am opening a support issue because I would like the 25% off, and would hope that even if this problem extended beyond the 2nd I will still get it since I started this process on the 29th of October and it is now the 31st...

Thus, what are my next steps I would like to get VIP, I would like to get the VIP app, I do not want to lose my Account, and I would like the card that I know works perfectly with plenty of Money to work with the purchase, but I also attempted to use paypal on my iphone and it would not connect. 

So Looking for VIP Paid for it 2x with ORDER Numbers I have and can provide, and would like to as I said actually get the Coupon as that seems to be what is causing the issue in the first place since I have been charged 34.99 2x and Refunded 34.99 2x but used HALLOWEEN2019 both times, and thus should have received a lower price, so possibly your programming is catching that the 25% was not removed and failing it, I don't know I just know I want VIP, I want the coupon, and it has been 3 days of attempting to purchase, and 2 of attempting to Contact Dadi.

[Rook 563.6k iPad Pro (2nd gen) 17.4 Donor]

Hello,

Please send me a private message regarding this so we can look into it.

If you have not already, please try the suggestions that you have received in your email. If you used Gumroad, then contact me.

[Laxerz 2 iPhone Xs Max 13.3]

@DADi I have PM'd you already, I will send another though. Thanks.

 

Actually that was the problem I attempted to PM you it says I cannot PM you, thus I messaged you yesterday and now today I am in here, could you PM me as that will probably be easier unless it is easy for you to allow someone to msg you @DADi

 

[Rook 563.6k iPad Pro (2nd gen) 17.4 Donor]

You can reply to the message so it gets bumped to the top.

[Laxerz 2 iPhone Xs Max 13.3]

Got denied again 196854, different card and verified with text as said in last msg chain, starting a new one bc not only was it denied it charged me 2x @DADi