Have you since tried logging in again? Because i too got banned a little bit ago, and i thought for suuure it was because i was busted for using the hack...so i put in a long support ticket to them, Focusing mostly on the "abuse" part of the banned message and how iv never abused anybody before, and i breifly at the end also covered the fact that i also dont have any hacks, and i played stupid and told them that as far as i know, they are a server sided game and cant be hacked anyways and blahh blah blah...shortly after they finally responded, i tried logging back in and the ban was gone and i was on my account. They also alot of times will usually only do 24-72 hour bans on most stuff as a "warning" before permanently banning players...They alsooo do have some kind of an auto hack detection program they use(that is what the "antiban" part of the hack protects you from)and there are alot of times people have gotten randomly banned for no reason, that being said, if you give them a nice long email about how you have been banned wrongfully and focus more on the first half of the ban(the abuse part of it), explain how long and hard you have worked to get your account to where it is, and breifly add how you have never used any hacks or cheats and tell them to please unban your account...they just might do it lol. Unless you used the hack in a noticable way, like being wayyy further in campaign then your toons level and DPS would allow, there is a good chance you can get your account back. And again...if u havnt tried logging in lately and you had Logged into hive for that account, there is a chance ur ban was only temporary in the first place! Sorry for the long post, I just want to try to help you get your account back!!