Hi,
Here are our interview questions that we spoke about in our Zoom Meeting today.
Just hit the reply button and fill in the answers. Please get these back to me within 24 to 48 hours.
Thank you,
Cassandra
How did you hear about our position? (Employee Referral - Name?, Indeed, Word of Mouth, TV, Social Media - Name?, JobSparx, Company website)
Have you ever interviewed or worked for Percepta and/or TTec in the past?
What is your primary industry experience? How many years?
What is the highest level of education you've completed?
Technical Questions: What’s your preferred Internet browser and why?
What is the status of your internet service? (Need to order service, need to increase speed, or currently have full speed internet service)
Technical Questions: What online tools have you used in the past to help do your job?
Our address is 5959 Corporate Dr and we are located near the intersection of Beltway 8 and Bellaire, is that commutable for you? *Temporarily Remote due to Covid
(We have not been given the announcement that we are Permanent Remote yet, but we have been advised that our office is closed.)
Are you able to start on 2.28.22?
Our classroom training is 7 weeks long and is conducted Monday-Friday between the hours of 8am-5pm. You must be present every day for training. Is there any reason you would not be present every day during the training period? Please to not hit the accept button if you have any doubts 😊 After you accept it is very hard to get you hired again.
Are you open and flexible to be scheduled for any 8hr shift between the hours of 7am - 10pm Mon - Fri and 7am - 7pm on Saturdays? We have a shift bid process on a regular basis.
If offered the position, would you need to be off for any reason during your first 90 days?
This role starts at $19.50 per hour. Is this acceptable to you? *We offer pay for performance*
Why did you leave or why are you looking to leave your current/most recent position?
How long were you in your most recent role?
These are the scored questions, please take your time. 😊
We have discussed the core deliverables of this role. What are your first impression(s) of this opportunity? Tell us about your understanding of the role.
Tell me about a time when you personally received an exceptional customer experience. What was the situation? Describe what made the experience exceptional? Are you still a customer of that company or business?
Situation:
Task:
Action:
Result:
Tell me about a time that you had to educate potential customers on the features, benefits and services available for a product. What was the situation? What did you do to educate them? What was the outcome?
Situation:
Task:
Action:
Result:
Tell me about a time that you had to educate potential customers on the features, benefits, and services available for a product. What was the situation? What did you do to educate them? What was the outcome?
Situation:
Task:
Action:
Result:
As we know it today, technology allows efficiency in our everyday life. Describe how you have used technology to organize your workflow. What did you do, and how did you stay on track to accomplish all your goals?
Situation:
Task:
Action:
Result:
Give me an example of a time you feel that you were particularly perceptive regarding a customer’s feelings or needs. What was the situation? What was the outcome?
Situation:
Task:
Action:
Result:
People react differently when job demands are constantly changing. Describe a time that your position required you to adapt to changing job demands and how that affected you and your performance.
Situation:
Task:
Action:
Result:
Q
Hi, Here are our interview questions that we spoke about in our Zoom Meeting today. Just hit the reply button and fill in the answers. Please get these back to me within 24 to 48 hours. Thank you, Cassandra How did you hear about our position? (Employee Referral - Name?, Indeed, Word of Mouth, TV, Social Media - Name?, JobSparx, Company website) Have you ever interviewed or worked for Percepta and/or TTec in the past? What is your primary industry experience? How many years? What is the highest level of education you've completed? Technical Questions: What’s your preferred Internet browser and why? What is the status of your internet service? (Need to order service, need to increase speed, or currently have full speed internet service) Technical Questions: What online tools have you used in the past to help do your job? Our address is 5959 Corporate Dr and we are located near the intersection of Beltway 8 and Bellaire, is that commutable for you? *Temporarily Remote due to Covid (We have not been given the announcement that we are Permanent Remote yet, but we have been advised that our office is closed.) Are you able to start on 2.28.22? Our classroom training is 7 weeks long and is conducted Monday-Friday between the hours of 8am-5pm. You must be present every day for training. Is there any reason you would not be present every day during the training period? Please to not hit the accept button if you have any doubts 😊 After you accept it is very hard to get you hired again. Are you open and flexible to be scheduled for any 8hr shift between the hours of 7am - 10pm Mon - Fri and 7am - 7pm on Saturdays? We have a shift bid process on a regular basis. If offered the position, would you need to be off for any reason during your first 90 days? This role starts at $19.50 per hour. Is this acceptable to you? *We offer pay for performance* Why did you leave or why are you looking to leave your current/most recent position? How long were you in your most recent role? These are the scored questions, please take your time. 😊 We have discussed the core deliverables of this role. What are your first impression(s) of this opportunity? Tell us about your understanding of the role. Tell me about a time when you personally received an exceptional customer experience. What was the situation? Describe what made the experience exceptional? Are you still a customer of that company or business? Situation: Task: Action: Result: Tell me about a time that you had to educate potential customers on the features, benefits and services available for a product. What was the situation? What did you do to educate them? What was the outcome? Situation: Task: Action: Result: Tell me about a time that you had to educate potential customers on the features, benefits, and services available for a product. What was the situation? What did you do to educate them? What was the outcome? Situation: Task: Action: Result: As we know it today, technology allows efficiency in our everyday life. Describe how you have used technology to organize your workflow. What did you do, and how did you stay on track to accomplish all your goals? Situation: Task: Action: Result: Give me an example of a time you feel that you were particularly perceptive regarding a customer’s feelings or needs. What was the situation? What was the outcome? Situation: Task: Action: Result: People react differently when job demands are constantly changing. Describe a time that your position required you to adapt to changing job demands and how that affected you and your performance. Situation: Task: Action: Result: Q