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license account vip


Go to solution Solved by Raggnar,

10 posts in this topic

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Posted

HELLO GUYS, I HAVE A PROBLEM I HAVE PURCHASED A LICENSE VIP FOR 6 MONTHS, BUT I CAN NOT USUFRUIRLA WHY NOT REMEMBER THE EMAIL WITH WHICH I EFFETTUTO PAYMENT THROUGH PAYPAL. WHEN I HAVE A COPY OF THE BILL WITH THE NUMBER OF TRANSACTION. HOW I CAN RESTORE THE MAIL?

Posted

I contacted dida and told me I have to do the password recovery process, but the problem is that I do not remember the email with which I have made the payment, but I 'copy of the invoice, but dida does not seem to want to engage to make this request amazed , pultroppo I do not know what to do.
  And I apologize if I have entered uppercase characters was an oversight

Posted

 

I contacted dida and told me I have to do the password recovery process, but the problem is that I do not remember the email with which I have made the payment, but I 'copy of the invoice, but dida does not seem to want to engage to make this request amazed , pultroppo I do not know what to do.

  And I apologize if I have entered uppercase characters was an oversight

 

 

did you have your facebook or twitter connected?

  • Solution
Posted

@@oliver1981

 

We only be able to check your payment proof if you provide us the transaction ID (you will be able to check it on your email inbox)

We understand how this might be frustating to you but there is nothing than we can do in order to help you remember the email so that you can make a password recovery.

 

Do you remember the exact time when you performed the purchase?

Posted

@@oliver1981

 

We only be able to check your payment proof if you provide us the transaction ID (you will be able to check it on your email inbox)

We understand how this might be frustating to you but there is nothing than we can do in order to help you remember the email so that you can make a password recovery.

 

Do you remember the exact time when you performed the purchase?

yes sure I also informed also dida the second precise, and not only I gave him the number of the transaction, dida should know with that information, but it keeps saying that I have to do the email recovery process, what you do not remember.

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