Help/Support Device Limit Reached

Rook · June 21

3 minutes ago, StarryNightz said:

I just changed the App Icon and Custom Identifier, nothing else. I can try re-installing it on my Wi-Fi!

Yes, please try on you Wi-Fi and then without a Custom Identifier to see what could be causing the issue.

StarryNightz · June 21

14 minutes ago, Rook said:

Yes, please try on you Wi-Fi and then without a Custom Identifier to see what could be causing the issue.

I tried it with Wi-Fi as a duplicate app and with Wi-Fi and a Custom Identifier, neither worked, so then I tried taking out the exclamation point from the Custom Identifier (since I usually use nothing, or a period) and that worked on Wi-Fi and Mobile Data (each try had the same App Icon I originally selected, by the way)!!!

Rook · June 21

11 minutes ago, StarryNightz said:

I tried it with Wi-Fi as a duplicate app and with Wi-Fi and a Custom Identifier, neither worked, so then I tried taking out the exclamation point from the Custom Identifier (since I usually use nothing, or a period) and that worked on Wi-Fi and Mobile Data (each try had the same App Icon I originally selected, by the way)!!!

Strange. Will see if we can resolve this on our end.

Azozio · June 21

1 hour ago, Rook said:

Strange. Will see if we can resolve this on our end.

I have the same problem that this is facing. Can you help me? In west land survival app

Rook · June 21

16 minutes ago, Azozio said:

I have the same problem that this is facing. Can you help me? In west land survival app

What did you use to install? Did you try a different network?

Azozio · June 22

10 hours ago, Rook said:

What did you use to install? Did you try a different network?

I applied most of the solutions and used various networks and it didn't work

Ahmedzneamah · June 22

Request to Reset Device Limit - Account Issue

Dear Support Team,

I hope this message finds you well.

I am writing to request your assistance regarding an issue with my account. Recently, I have been unable to play any of the games I purchased and downloaded from your store. Whenever I try to launch a game, I receive an error message stating: "Device limit reached."

As an example, this happens with the following game:

Game Name: Foundation: Galactic Frontier
Version: v1.41.77

Thank you very much for your time, understanding, and prompt support. I look forward to your reply.

Best regards,

@Ahmedzneamah

GOALMOAPLO · June 23

Same thing here. Device limit reached on Retro bowl and Block blast. (Lowkey its on all the apps I download but idk if its just for one app) Any help resetting? Please and thank you!