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[NOTICE] App+ activation & transfer delays!


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Posted
41 minutes ago, Rook said:

Can you elaborate?

We already notify the user about the delays and that an email will be sent when ready.

i mean notify the user via email rather than support forum post, this way user who new to the website/forum support won't have to visit the forum and have clarification that their purchase is on process rather than just receiving email about their purchase invoice. 

example like apple invoice after we purchase something, there is foot note below the invoice about information that we need to read and contact support link. i am suggesting adding foot note too about the delay and installation tutorial or just another new email to the user that their purchase in on process and the notification about the delay rather than just receiving invoice email. this way they dont need to search support forum manually. 

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Posted
On 9/29/2022 at 3:21 AM, arhiecool said:

i mean notify the user via email rather than support forum post, this way user who new to the website/forum support won't have to visit the forum and have clarification that their purchase is on process rather than just receiving email about their purchase invoice. 

example like apple invoice after we purchase something, there is foot note below the invoice about information that we need to read and contact support link. i am suggesting adding foot note too about the delay and installation tutorial or just another new email to the user that their purchase in on process and the notification about the delay rather than just receiving invoice email. this way they dont need to search support forum manually. 

We already notify new purchases now on the email. :)

And we're also working on notifying them on the installation page.

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