Help/Support Anti Virus Software Suggestions Needed

[Ambrosianyc 114 iPhone 7 13.3]

Just now, Rook said:

Ok, then in this case. Search for "Reset this PC" on Windows Start Menu.

Backup important data to a USB or Dropbox first!

You may get an option to save user data but always good to have backups. Especially when a virus is involved.

ok gotcha. when i take the new PC out of the box, is there anything I need to do besides install the anti virus software? Like any other programs or things I should get for the new comp to set it up properly?

[Rook 548.3k iPad Pro (2nd gen) 17.4 Donor]

Just now, Ambrosianyc said:

ok gotcha. when i take the new PC out of the box, is there anything I need to do besides install the anti virus software? Like any other programs or things I should get for the new comp to set it up properly?

Install the antivirus, and install her most used programs she needs and use official sources to download them.

[Laxus 788.9k iPhone 5s 10.3.3]

None, Windows Defender already did it good job

Don't watch pron and use adbocker

[Ambrosianyc 114 iPhone 7 13.3]

2 minutes ago, Laxus said:

None, Windows Defender already did it good job

Don't watch pron and use adbocker

i have no idea if she's watching pron, lol, i'd like to not have that visual image in my brain.lol. What happened is she clicked a fake email link and even though the technician "fixed" the issue, the hackers still accessed her stuff the next day. While she was in the middle of working with colleagues on Zoom. Super embarassing for her. I just worry this PC isn't fixable, which is why i'm just going to get her a new one

[Rook 548.3k iPad Pro (2nd gen) 17.4 Donor]

10 minutes ago, Ambrosianyc said:

I just worry this PC isn't fixable, which is why i'm just going to get her a new one

It's quite fixable with a simple reset/format. May not even be necessary to buy a new PC just for this.

[Ambrosianyc 114 iPhone 7 13.3]

this is one of the hacks they did. https://ibb.co/tPb41Z9 

they made it look like the Windows font and everything.  

 

[Ambrosianyc 114 iPhone 7 13.3]

On 7/16/2022 at 9:07 AM, Rook said:

Hey,

Right now it seems like you really need to format the PC.

Avast & ESET are some decent free antivirus programs for Windows.

 

when you say “format” the PC, what do you mean exactly? 

[Rook 548.3k iPad Pro (2nd gen) 17.4 Donor]

5 minutes ago, Ambrosianyc said:

when you say “format” the PC, what do you mean exactly? 

Format can either be reset, or a complete format/reinstallation of Windows by using a Windows USB/DVD.

Resetting is easier if you just search "Reset this PC" on Windows Start Menu.

Updated July 17, 2022 by Rook

[Ambrosianyc 114 iPhone 7 13.3]

@Zahir @Rook @Laxus

just tried to do a reset and received this message. My mom is freaking out. Can someone please help?

“There was a problem resetting your PC. No changes were made”

[Ambrosianyc 114 iPhone 7 13.3]

On 7/16/2022 at 9:17 AM, Zahir said:

I am assuming the PC is on Windows,

You could go to the Virus & Threat protection in settings of Windows and click on Scan options. Choose the "Microsoft Defender Offline scan" and give that a try.

Could you also check if there any remote access tools installed on the PC? Like teamviewer, etc. From what you wrote, it seems like they granted remote access to the PC using the credentials the program provides.

Urgent!! Yes she uses team viewer and has to for work. How can she prevent this from happening in the future?