Help/Support VIP status not updating

froboy · February 11, 2020

I purchased 3 months of VIP yet my subscription status says expired and I cannot access any VIP sources, please help!

Rook · February 11, 2020

Hello,

Apologies for my late reply.

Please see the email that was sent to your inbox regarding the status of your ViP purchase.

If you have not received an email, please verify the email associated with your iOSGods account is correct and check your spam/junk folders.

Kind regards,
DADi

froboy · February 12, 2020

No problem. I’ve checked where you’ve mentioned and found nothing but my invoice.

I’ve updated my email address now to a gmail. Could my status be resent?

Flying7 · February 12, 2020

Same problem for me

UnnamedSettler · February 13, 2020

Edit: My VIP Status has been applied, though I do still wish for a response relating to the third paragraph in my post.

I believe I may be experiencing a similar issue, though a full 24 hours has not officially passed since I made my purchase. I made the payment last night at around 10:45pm. It has since been about 12 hours or so, at the time of this post, so I'm not too worried about when the changes will be applied to my account. I am however, worried about whether or not they will be applied at all.

I paid for a subscription and had the process run through my primary email address - where I keep and organize payment receipts and whatnot, while my account here was created via one of my alternate addresses. The form on gumroad asked for the account username though, so I would assume that the process will proceed without too much interference, but there's one thing that is still bothering me.

I have used both the iOSGods web app and the iOSGods app+ and noticed that the email address associated with my account is not consistent between the two. App+ holds my primary email, while the standard web app uses my alternate email - the one I used to make this account. Both of these emails are apparently tied to the same login username and password, mind you. I only have one account with iOSGods.

I'm not quite sure what that means, but I hope it does not cause issues for me down the road. I really hope that I didn't accidentally begin a second registration process, instead of applying vip to this account... If anybody could any provide insight on my situation, I would greatly appreciate it.