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Help/Support Charged Twice for Same Transaction!

Champion2020

By Champion2020
July 29, 2019 in Help & Support

3 posts in this topic

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Champion2020

Supporter

Champion2020 67
10

Posted July 29, 2019

- Add as New Topic

Posted July 29, 2019

your system charged me TWICE for exactly the same membership period of 2 months. Its showing me 2 x Transactions for same memberships period expiring in september.

Orders #163935 and #163956

How can system allow One member to have the same membership TWICE for the same 2 month period (July to Sept). Makes no sense!

Rook

iOS God

Rook 557.4k
iPad Pro (2nd gen)

17.4

Donor

Posted July 29, 2019

Rook 557.4k

Administrator
- 66.9k
- 557.4k
iPad Pro (2nd gen)
17.4
Donor

- Add as Update

Posted July 29, 2019

Hello,

I notice that there are 2 VIP subscriptions running consecutively on your account.

One purchased on Saturday at 08:57 PM and the other on Saturday at 09:52 PM. The duplicate transaction has been refunded. Please wait 2-7 days for the refund to appear on your card.

Did you experience an issue during checkout, any errors? Or did you perhaps purchase twice without knowing?

Newbie

Chky 4
iPad Pro (1st, 9.7'')

12.4.1

Posted July 31, 2019

- Add as Update

Posted July 31, 2019

Thank for you

Archived

This topic is now archived and is closed to further replies.

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