BubblesPink

Thanks!

No, when I plug the phone in it flashes her background quickly, so I know it still has information on it. I don't have access to the computer right now but I think it was around 5.5gb left of a 16gb phone. Nope, it doesn't even show up in iExplorer when I plug the phone in. I think Apple has just made it impossible to get into a locked phone. Thanks for all your help, I really really appreciate it!

No folders show up at all. I double click on iPhone, which then opens and it shows Internal Storage and how much space she has free. But when I double click on that it says "this folder is empty"

Yeah it charges when it's connected, and iTunes opens with a message that says "iTunes could not connect to the iPhone “iPhone” because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes." with the option to select Try Again, Cancel, or More Information, which links to this article. I have a Mac but I plugged it into a PC and it shows the phone, but nothing is there when I try to open it. Yeah I think she either set up a passcode without knowing it, or one of my cousins messed with her phone and did it. She wouldn't know how to setup iCloud, so unless someone else turned it on then probably not. I asked for her email and password, so once I get that I'll check if she did. Yeah the iPhone showed up, but when I opened it the folder was empty. I don't know if there's a different way to get into the phone, since I normally use a Mac. Yeah I know, I asked everyone who's used her phone if they setup a passcode, but they all denied it, so someone set it up and either didn't want to tell me or forgot. Or my grandma set it up and didn't even know what she was doing, which is highly likely haha. I'll have to double check if the phone is still under warranty or not, hopefully Apple can help!

Anytrans 5 seems like it would work, except that it requires me to trust the computer, which I can't do since I can't unlock her phone. She's never plugged it into a computer so she doesn't have any trusted computers. Is there anyway to bypass the trust this computer requirement? Thanks for the suggestions though!

Hi, My grandma has an iPhone 5c, and went to update her phone today. When it got to the "Hello" screen it asked for a passcode. The problem is that she never created a passcode, and no one who's used her phone said they created one either. My uncle tried to get into the phone too many times and now the phone says "iPhone is disabled. Connect to iTunes" My grandma has never backed up her phone or connected it to a computer, so everything is on her phone. Her phone is not jailbroken and she just updated to iOS 10.2 (I think). Is there anyway I can bypass the disabled screen and get her phone back to normal? Or at least a way to copy the pictures off her phone. Any help is appreciated!

Love the Rose Gold color. I've always wanted a pink phone, and I just love the color so much. I've noticed rose gold jewelry now, so I guess it's become popular haha

Hello! Long time Apple user here, I've been looking for a site like this for a long time and I'm so glad I finally found one. I'm super excited to start using the forums and I can't wait to meet some more people!