Help/Support iPhone bootloop after Tulugu character message

DeathScripts · February 16, 2018

I already posted this on the apple forums and nobody is replying so I'll beg for help in this community too

Somebody sent me the well known tulugu character on messenger when my phone was at 6% battery, the phone restarted and after that it got stuck on the apple logo, it never gets to the lockscreen. I have tried using dfu mode and restoring but iTunes gives me an error 2005. I have already tried using different pc ports and different cables. What can I do now? If nothing works can I get the phone replaced?

Rook · February 16, 2018

You can always take it to Apple. If you don't mind restoring and stuff. You weren't Jailbroken I believe?

DeathScripts · February 16, 2018

1 minute ago, DiDA said:

You can always take it to Apple. If you don't mind restoring and stuff. You weren't Jailbroken I believe?

Nope, not jailbroken, but still scared I'll have to pay some kind of fee for a mistake their made in their sw

I don't remember but were they giving away free phone replacements when there was the effective power message back in 2015?

Rook · February 16, 2018

I doubt you will have to pay anything. But they will probably just get you out of the bootloop and onto the latest iOS firmware. Just make sure you tell them someone sent you the weird character bug and now your phone is broken. Because Apple hasn't patched it.

Also, perhaps your phone is stuck on a bootloop because the unicode char is displaying on the lockscreen? Maybe find a way to clear the notifications?

DeathScripts · February 16, 2018

2 minutes ago, DiDA said:

I doubt you will have to pay anything. But they will probably just get you out of the bootloop and onto the latest iOS firmware. Just make sure you tell them someone sent you the weird character bug and now your phone is broken. Because Apple hasn't patched it.

Also, perhaps your phone is stuck on a bootloop because the unicode char is displaying on the lockscreen? Maybe find a way to clear the notifications?

Already tried spamming my messenger from many accounts so the notification wouldn't be shown but did't work. Also I fixed other of my friends phones and they all managed to get to the passcode screen at least, so I'm guessing the problem is prior to the boot of the springboard itself

Rook · February 16, 2018

Just now, DeathScripts said:

Already tried spamming my messenger from many accounts so the notification wouldn't be shown but did't work. Also I fixed other of my friends phones and they all managed to get to the passcode screen at least, so I'm guessing the problem is prior to the boot of the springboard itself

Does your PC detect your iPhone at the Apple logo?