Help/Support unable to install after adding second device to account

catsauto · January 8

hi. i added my ipad to my account (had previously purchased a membership and wanted to link it to the new verison of the app), but since then, i have not been able to download anything, on either device. on my iphone, the games i had downloaded before i added my ipad still work. but anything new i try to download gives me the "integrity could not be verified" message. i tried removing and re-adding the iosgods app, but that didn't work. i don't understand what changed and why i can't download anything, on either device.

Laxus · January 8

It not link with your account, it linked to your device udid you registered when purchased

Updated January 8 by Laxus

catsauto · January 8

both devices are linked

Laxus · January 8

Provide your udid + transaction id for both devices

catsauto · January 8

what is a transaction id? where do i get it?

Laxus · January 8

Thank you. @Rookwill check this soon

Rook · January 8

I see both devices are registered with us & active, so the only thing I can think of right now is you're trying to install an app on the wrong device?

When attempting to install, do you get the popover asking which device you'd like to install on? If not, you may have favorited the wrong device and you can change this on App+ Membership Info page under More tab.