Help/Support AC Rebellion Freezes after trying to promote an “all unlocked” hero.

[m3m 1]

Can’t play AC Rebellion - Game freezes when going to promoting hero. Tried re-installing the original, same issue. Add/remove iOS version, still same issue. I’m loading the data from the cloud, so I don’t lose the progress. I have VIP + iosGod App+
 

What I did?
I got Helix’s to an hero that was available via the unlock all hero hack;
Tried to promote it.

Now, everytime I go to HQ promoting hero room, the game freezes.

 

Looks like the save file is corrupted.
If I have to start all over, I can do it, but I don’t know, from there:
 

1) how can I avoid this from happening again?
2) how can I place a new ‘clean’ save in the cloud, so I can keep saving the progress?
 

Can I have some help please?
 

 

thank you.

[Laxus 798.2k iPhone 5s 10.3.3]

You can turn on / off feature see which one is causing issue

Then report back

Also provide video of the issue and step by step to reproduce since we don't play the game no idea what you are talking about

[m3m 1]

Hello,
 

I can show the video showing the game freezing, but not how to reproduce as it’s time consuming to reach that point.
 

Video:
https://streamable.com/usx4wi (expires in 2 days).

Here’s how to reproduce it:
 

1) Load the game and enable unlock all heroes hack option in iosGod.
2) (time consuming!) Collect enough DNAs (hero copies) by playing DNA levels or buying in store what is called hero DNAs (copies) to promote one hero. (E.g. Leonardo da Vinci);
3) Go to HQ (headquarters) to the room that promotes (level up hero) hero called Ceremony Room. Choose any hero for example, and level up.
4) Once that hero is leveled up, the game freezes and you have to quit. 
5) When you get back to the game, if you go any place that is related with hero management (e.g. the Ceremony room in the HQ), the game will freeze. (Video can show step 5)
 

Hope this helps.
m.

Updated March 16 by m3m