Help/Support This device is not eligible replacement

[xkin87x 0 iPhone 16 Pro Max 18.1.1]

Hi, last month I purchased App+ and recently had to replace my device. When I fill in the required information on the transfer page I receive the error message”This device not eligible replacement.” Any help regarding this would be appreciated, thanks.

[Laxus 799k iPhone 5s 10.3.3]

PM @Rook and provide your old UDID + New UDID

Also just to reminder you can only transfer your UDID 1 time, if you already did it in the past it may not work

[xkin87x 0 iPhone 16 Pro Max 18.1.1]

Thank you for the prompt reply. This will be my first transfer. I am messaging now.