Help/Support Request for an update regarding "unable to install"

[Cpakcpak 0 iPhone 15 Pro Max]

Hello,

I purchased the App+ subscription two weeks ago, but I’ve been unable to access it due to an "unable to install" error. I understand that resolving such issues can take time and may not be entirely within the developers' control. However, as an end user, I believe I have the right to receive updates every 3-5 days, even if there’s no significant progress, to reassure me that customer service is actively addressing the matter.

The last update regarding this issue was on the 17th, which is nearly two weeks ago. Are we expected to simply wait indefinitely for an update? I would appreciate more transparency and regular communication about what steps are being taken to resolve the issue affecting recent buyers.

Thank you.

[Laxus 798.7k iPhone 5s 10.3.3]

Please pm Rook and provide your UDID + transaction id

[Cpakcpak 0 iPhone 15 Pro Max]

12 minutes ago, Laxus said:

Please pm Rook and provide your UDID + transaction id

Hi @Laxus. Thank you for your advice. PM has been sent. I hope to hear back some good news. Your advice is much appreciated. 

[Cpakcpak 0 iPhone 15 Pro Max]

For the record, I still have not received a response from Rook. 

[Rook 554.2k iPad Pro (2nd gen) 17.4 Donor]

Hello,

The last update that was posted here is still valid: https://iosgods.com/topic/189450-iosgods-app-unable-to-install-issue-investigating/

It is a revoke so we're working on getting everyone fixed is what I'm told.

You should receive another email soon.

[Tb603 1 9]

4 hours ago, Rook said:

Hello,

The last update that was posted here is still valid: https://iosgods.com/topic/189450-iosgods-app-unable-to-install-issue-investigating/

It is a revoke so we're working on getting everyone fixed is what I'm told.

You should receive another email soon.

Thank you for the clarity on this, Rook. 
 

I will keep an eye out of a new email.

[lemdzung 166 iPhone 16 Pro Max 18.3]

16 hours ago, Rook said:

Hello,

The last update that was posted here is still valid: 

 

It is a revoke so we're working on getting everyone fixed is what I'm told.

You should receive another email soon.

I have the same problem as him, @Rook please send me the email to reinstall App+, App+ has not been able to be installed for the past few days.

[IHDI 0 iPhone 13 Mini 18.0]

For me it‘s been over a month now. @Rook I wrote you a Pm about my issue. 
Didn‘t want to make another Thread about it. 

[Gendev 0 iPhone SE (2020) 18.2]

It’s not clear on what we’re supposed to do. We have to wait for another email? If so, how long.

 

You have updated the topic but it is not clear on what the next steps are.

Updated January 4 by Gendev

[Fuon 2 iPad Air 2 17.0]

Me too. Same problem here. I've purchased a few days ago and cannot install app+