Help/Support Couldn't create profile in Duolingo app

[lunadespierta 0 iPhone 12 Pro 14.7.1]

Hi guys,

A newbie here. I installed a game (latest version available) and Duolingo awhile ago, but I couldn't seem to join a team in the said game and also couldn't create profile in Duolingo and/or log in to my account.

Is there a disconnect I should be aware of somewhere, and if so, how do I fix it?

Help is appreciated, thank you!

~LD

Updated December 5, 2023 by Laxus

[Laxus 804k iPhone 5s 10.3.3]

Wdym? Be more specific. Provide screenshot or video of the issue

[lunadespierta 0 iPhone 12 Pro 14.7.1]

2 hours ago, Laxus said:

Wdym? Be more specific. Provide screenshot or video of the issue

Here it is:

Screenshot

Also this:

Screenshot 2

Basically, I cannot connect to an existing profile within the app due to connection issue. In the game, I lost all of my golds, power-ups, lost my team, everything, except my level position. I use iOS 17.1.2, by the way.

Updated December 5, 2023 by lunadespierta

[Laxus 804k iPhone 5s 10.3.3]

10 minutes ago, lunadespierta said:

Here it is:

Screenshot

Also this:

Screenshot 2

Basically, I cannot connect to an existing profile within the app due to connection issue. In the game, I lost all of my golds, power-ups, lost my team, everything, except my level position. I use iOS 17.1.2, by the way.

Try creating the account in the appstore version first

Possible the app required latest version to join, I could be wrong. So I will try to update the app to latest tmr so you can try

[lunadespierta 0 iPhone 12 Pro 14.7.1]

10 hours ago, Laxus said:

Try creating the account in the appstore version first

Possible the app required latest version to join, I could be wrong. So I will try to update the app to latest tmr so you can try

I did create account in the regular version, I just can't access my own profile.