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Couldn't create profile in Duolingo app

lunadespierta

By lunadespierta
in Help & Support

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lunadespierta Newbie

lunadespierta 0
  •   iPhone 12 Pro 
  •   14.7.1

    • Posted
    Posted (edited)

    Hi guys,

    A newbie here. I installed a game (latest version available) and Duolingo awhile ago, but I couldn't seem to join a team in the said game and also couldn't create profile in Duolingo and/or log in to my account.

    Is there a disconnect I should be aware of somewhere, and if so, how do I fix it?

    Help is appreciated, thank you!

    ~LD

    Updated by Laxus
    Laxus iOS God

    Laxus 815.6k
  •   iPhone 5s 
  •   10.3.3

    • Posted
    Posted

    Wdym? Be more specific. Provide screenshot or video of the issue

    lunadespierta Newbie

    lunadespierta 0
  •   iPhone 12 Pro 
  •   14.7.1

    • Posted
    • Author
    Posted (edited)
    2 hours ago, Laxus said:

    Wdym? Be more specific. Provide screenshot or video of the issue

    Here it is:

    Screenshot

    Also this:

    Screenshot 2

    Basically, I cannot connect to an existing profile within the app due to connection issue. In the game, I lost all of my golds, power-ups, lost my team, everything, except my level position. I use iOS 17.1.2, by the way.

    Updated by lunadespierta
    Laxus iOS God

    Laxus 815.6k
  •   iPhone 5s 
  •   10.3.3

    • Posted
    Posted
    10 minutes ago, lunadespierta said:

    Here it is:

    Screenshot

    Also this:

    Screenshot 2

    Basically, I cannot connect to an existing profile within the app due to connection issue. In the game, I lost all of my golds, power-ups, lost my team, everything, except my level position. I use iOS 17.1.2, by the way.

    Try creating the account in the appstore version first

    Possible the app required latest version to join, I could be wrong. So I will try to update the app to latest tmr so you can try

    lunadespierta Newbie

    lunadespierta 0
  •   iPhone 12 Pro 
  •   14.7.1

    • Posted
    • Author
    Posted
    10 hours ago, Laxus said:

    Try creating the account in the appstore version first

    Possible the app required latest version to join, I could be wrong. So I will try to update the app to latest tmr so you can try

    I did create account in the regular version, I just can't access my own profile.

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