Help/Support Issue trying to buy VIP subscription/process payment

Holyee · December 28, 2022

Hello. It's me again. After getting an email response (due to some unexplained issue, I could neither buy subscriptions, nor update my profile, nor even post in the message board--I tried chat, but I think that just led to dismissal as someone that 'couldn't figure the site out'), I was able to finally update my profile and add VIP to my cart. There was probably a block of some kind on my account. Thank you for fixing that.

However, upon trying to actually buy, I experienced... more issues. Specifically, after trying with a card, I got bounced with a message saying that there was a payment issue. I tried with a different card, and got the same message. I then also noticed that it said that it said that I would get a refund in "two days". One card for sure has enough money, so that isn't the issue.

At https://iosgods.com/store/category/1-vip-subscriptions/ it says, "Some ViP payments will need to be manually approved." Is this the issue here? It also suggested trying a mobile device, but I don't feel like doing that until the outstanding charges on my card are cleared.

Also, there is another more serious issue. I was trying to buy the 2-month $16.99 subscription. However, when I checked my card history, I noticed two charges for $17.99. That was definitely not in the payment summary. If there was an online tax involved, I sure would have appreciated knowing because I don't like surprises like that all that much. A $1.00 even tax on a $16.99 item also seems odd--seems more like a pricing discrepancy between the advertisement and what is actually billed. Is this normal?

Rook · December 29, 2022

Hi @Holyee,

It does indeed seem that all your subscriptions are being refused. Please wait for the refunds to be cleared out and try the recommendations on the refusal email.

7 hours ago, Holyee said:

Also, there is another more serious issue. I was trying to buy the 2-month $16.99 subscription. However, when I checked my card history, I noticed two charges for $17.99. That was definitely not in the payment summary. If there was an online tax involved, I sure would have appreciated knowing because I don't like surprises like that all that much. A $1.00 even tax on a $16.99 item also seems odd--seems more like a pricing discrepancy between the advertisement and what is actually billed. Is this normal?

If this is happening to you, then it may be due to your bank. Perhaps for international charges? We only charge what we show and nothing more. The prices are also in USD by default.

Updated December 29, 2022 by Rook

IosgodPlayer · December 29, 2022

17 minutes ago, Rook said:

Hi @Holyee,

It does indeed seem that all your subscriptions are being refused. Please wait for the refunds to be cleared out and try the recommendations on the refusal email.

If this is happening to you, then it may be due to your bank. Perhaps for international charges? We only charge what we show and nothing more. The prices are also in USD by default.

Can i pay through apple pay?? I really want to subscribe but I don’t have paypal eitger

Rook · December 29, 2022

6 minutes ago, IosgodPlayer said:

Can i pay through apple pay?? I really want to subscribe but I don’t have paypal eitger

Yes, you can!

https://iosgods.com/topic/163345-apple-pay-checkout-is-now-available/

Holyee · December 29, 2022

Thank you for your prompt and speedy replies.

34 minutes ago, Rook said:

It does indeed seem that all your subscriptions are being refused. Please wait for the refunds to be cleared out and try the recommendations on the refusal email.

I will try the mobile device route next time once everything clears up. If it works, it works. I may be able to try sooner. As below...

34 minutes ago, Rook said:

If this is happening to you, then it may be due to your bank. Perhaps for international charges? We only charge what we show and nothing more. The prices are also in USD by default.

You're correct, and it looks as though I owe an apology. I looked deeper into the charges. It's a very wacky coincidence. On the card I made two charge attempts, I got two charges for a separate service I was subscribed to within the same hour I tried to purchase here. And the price was within the ballpark. It was a very bizarre aligning of the stars that made it very much look like this website billed me. The number of charges, the timing of them, and their price was all near alike. Again, sorry. :blush:

Updated December 29, 2022 by Holyee
spelling mistake

Rook · December 29, 2022

10 minutes ago, Holyee said:

Thank you for your prompt and speedy replies.

I will try the mobile device route next time once everything clears up. If it works, it works. I may be able to try sooner. As below...

You're correct, and it looks as though I owe an apology. I looked deeper into the charges. It's a very wacky coincidence. On the card I made two charge attempts, I got two charges for a separate service I was subscribed to within the same hour I tried to purchase here. And the price was within the ballpark. It was a very bizarre aligning of the stars that made it very much look like this website billed me. The number of charges, the timing of them, and their price was all near alike. Again, sorry.

No worries at all! Glad it's all cleared up.