Help/Support Cancel VIP Subscription

[Daiomi 23 iPad Pro (12.9-inch) 10]

Hello, 

I received an email that advised me that my 3 months VIP subscription has been automatically renewed and paid for. When I signed up to try it, 3 months ago, I read the ViP Terms & Conditions - Changes in the ViP System and paragraph 7 of the conditions states “Once your subscription expires, no automatic renewals will be performed unless you specifically told the system to do so.” 

I never told the system to auto-renew, I guess that option is automatically turned on when an user 1st subscribes to VIP. Moreover, I had a really hard time finding where in my profile I can turn off or cancel the VIP option. I finally found it, but even though I am 2 days ahead of my auto-renewal date, I cannot cancel the upcoming subscription. Can you please help me with that? I didn’t really use the VIP subscription for the 1st 3 months I had because of lack of time and this situation won’t change for the next few months, so I would like the March 2nd renewal canceled please. 
 

I really appreciate your team’s work, so I will probably renew it when I won’t have as many family illness related responsibilities as I do now and more time to relax and play games  

thank you! 

[Rook 561.8k iPad Pro (2nd gen) 17.4 Donor]

Hi there!

The system cannot charge you if you did not choose the option during checkout.

Given this support topic, I have proceeded to cancel your automatic renewals and also refunded your most recent one since it was unwanted by you.

Thank you for your support so far and hope everything goes well for you!

Good luck!

[Daiomi 23 iPad Pro (12.9-inch) 10]

Thank you Rook, I really appreciate it! 
 

[N-LXM-V 0]

On 3/1/2022 at 11:11 AM, Rook said:

Hi there!

The system cannot charge you if you did not choose the option during checkout.

Given this support topic, I have proceeded to cancel your automatic renewals and also refunded your most recent one since it was unwanted by you.

Thank you for your support so far and hope everything goes well for you!

Good luck!

 

Hi @Rook, I am trying to purchase VIP for 2 months but can’t find the option to disable automatic renewal,

I don’t have money for a renewal – can you help me purchase? 

Updated March 7, 2022 by N-LXM-V

[Rook 561.8k iPad Pro (2nd gen) 17.4 Donor]

1 hour ago, N-LXM-V said:

 

Hi @Rook, I am trying to purchase VIP for 2 months but can’t find the option to disable automatic renewal,

I don’t have money for a renewal – can you help me purchase? 

Hey,

 When asked for your card details, there’s an option there regarding automatic renewals too. 

[Josie7 0 iPad Air 2]

Hello @Rook

I am going through the same issues. I am trying cancel my VIP jailbreak subscription and it is tough to find where to do it? Are you able to help me please? I just got charged and havent used it since last year.

 

Thanks in advance

Updated March 7, 2022 by Josie7

[N-LXM-V 0]

19 hours ago, Rook said:

Hey,

 When asked for your card details, there’s an option there regarding automatic renewals too. 

Thanks Rook, I’ve found the button to disable auto-renewal and purchased VIP ✌️

[黑肉 0]

On 3/1/2022 at 6:50 AM, Daiomi said:

Hello, 

I received an email that advised me that my 3 months VIP subscription has been automatically renewed and paid for. When I signed up to try it, 3 months ago, I read the ViP Terms & Conditions - Changes in the ViP System and paragraph 7 of the conditions states “Once your subscription expires, no automatic renewals will be performed unless you specifically told the system to do so.” 

I never told the system to auto-renew, I guess that option is automatically turned on when an user 1st subscribes to VIP. Moreover, I had a really hard time finding where in my profile I can turn off or cancel the VIP option. I finally found it, but even though I am 2 days ahead of my auto-renewal date, I cannot cancel the upcoming subscription. Can you please help me with that? I didn’t really use the VIP subscription for the 1st 3 months I had because of lack of time and this situation won’t change for the next few months, so I would like the March 2nd renewal canceled please. 
 

I really appreciate your team’s work, so I will probably renew it when I won’t have as many family illness related responsibilities as I do now and more time to relax and play games  

thank you! 

@RookI had this same problem today, please help my to cancel svip subscription.