Help/Support Unable to open Smule: #1 Singing App after update

Mimibb · February 7, 2022

Hi, i requested an update yesterday and i just updated the app but it keeps jumping out. I tried deleting the app and log out and relog in but it still failed and cant open🥲 Is there any way to fix this issue? thank you so much❤️

Laxus · February 7, 2022

Provide crash log. You can find it in Settings -> Privacy -> Analytics -> Analytics Data -> Find the one that has smulesing or sing.ips and post it here

Mimibb · February 8, 2022

I hope this is the right one?

Translated Report (Full Report Below)
-------------------------------------

Incident Identifier: C8C5FC6F-8338-42DA-913B-2F18F16575D9
CrashReporter Key: 10d8988dd86b8d4b489bbbd89f664c2ac9e2fae3
Hardware Model: iPhone12,5
Process: Smule [2884]
Path: /private/var/containers/Bundle/Application/F2CE1709-44BD-4358-922F-30DD1ABA1718/Smule.app/Smule
Identifier: com.smule.sing
Version: 10.3.5 (10.3.5.1718)
AppStoreTools: 13C90b
Code Type: ARM-64 (Native)
Role: Foreground
Parent Process: launchd [1]
Coalition: com.smule.sing [955]

Date/Time: 2022-02-08 11:36:10.7485 +0700
Launch Time: 2022-02-08 11:36:10.5511 +0700
OS Version: iPhone OS 15.3 (19D50)
Release Type: User
Baseband Version: 3.01.02
Report Version: 104

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Triggered by Thread: 0

Kernel Triage:
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage

Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 libsystem_kernel.dylib     0x1b8b69964 __pthread_kill + 8
1 libsystem_pthread.dylib    0x1f209d378 pthread_kill + 268
2 libsystem_c.dylib    0x18c4d8f50 abort + 164
3 libsystem_c.dylib    0x18c52f96c __assert_rtn + 300
4 Smule    0x103df9c74 0x1021a0000 + 29727860
5 Smule    0x102aefc0c 0x1021a0000 + 9763852
6 Smule    0x102aefa20 0x1021a0000 + 9763360
7 Smule    0x1021ab4ec 0x1021a0000 + 46316
8 UIKitCore    0x183d459d8 -[UIApplication _handleDelegateCallbacksWithOptions:isSuspended:restoreState:] + 356
9 UIKitCore    0x183f2da60 -[UIApplication _callInitializationDelegatesWithActions:forCanvas:payload:fromOriginatingProcess:] + 3524
10 UIKitCore    0x183f163a0 -[UIApplication _runWithMainScene:transitionContext:completion:] + 1208
11 UIKitCore    0x183d73940 -[_UISceneLifecycleMultiplexer completeApplicationLaunchWithFBSScene:transitionContext:] + 152
12 UIKitCore    0x183bcbaf0 _UIScenePerformActionsWithLifecycleActionMask + 104
13 UIKitCore    0x183cf7438 __101-[_UISceneLifecycleMultiplexer _evalTransitionToSettings:fromSettings:forceExit:withTransitionStore:]_block_invoke + 224
14 UIKitCore    0x183e18104 -[_UISceneLifecycleMultiplexer _performBlock:withApplicationOfDeactivationReasons:fromReasons:] + 248
15 UIKitCore    0x1840592f8 -[_UISceneLifecycleMultiplexer _evalTransitionToSettings:fromSettings:forceExit:withTransitionStore:] + 760
16 UIKitCore    0x183fe4818 -[_UISceneLifecycleMultiplexer uiScene:transitionedFromState:withTransitionContext:] + 340
17 UIKitCore    0x183bcc8f4 __186-[_UIWindowSceneFBSSceneTransitionContextDrivenLifecycleSettingsDiffAction _performActionsForUIScene:withUpdatedFBSScene:settingsDiff:fromSettings:transitionContext:lifecycleActionType:]_block_invoke + 196
18 UIKitCore    0x183c8d160 +[BSAnimationSettings(UIKit) tryAnimatingWithSettings:actions:completion:] + 892
19 UIKitCore    0x183bce804 _UISceneSettingsDiffActionPerformChangesWithTransitionContext + 276
20 UIKitCore    0x183cb9448 -[_UIWindowSceneFBSSceneTransitionContextDrivenLifecycleSettingsDiffAction _performActionsForUIScene:withUpdatedFBSScene:settingsDiff:fromSettings:transitionContext:lifecycleActionType:] + 384
21 UIKitCore    0x1841415cc __64-[UIScene scene:didUpdateWithDiff:transitionContext:completion:]_block_invoke.613 + 776
22 UIKitCore    0x183bfd13c -[UIScene _emitSceneSettingsUpdateResponseForCompletion:afterSceneUpdateWork:] + 256
23 UIKitCore    0x183c40a50 -[UIScene scene:didUpdateWithDiff:transitionContext:completion:] + 288
24 UIKitCore    0x183d7886c -[UIApplication workspace:didCreateScene:withTransitionContext:completion:] + 572
25 UIKitCore    0x183cb7708 -[UIApplicationSceneClientAgent scene:didInitializeWithEvent:completion:] + 388
26 FrontBoardServices     0x1932708d4 -[FBSScene _callOutQueue_agent_didCreateWithTransitionContext:completion:] + 440
27 FrontBoardServices     0x193296824 __94-[FBSWorkspaceScenesClient createWithSceneID:groupID:parameters:transitionContext:completion:]_block_invoke.215 + 128
28 FrontBoardServices     0x19325106c -[FBSWorkspace _calloutQueue_executeCalloutFromSource:withBlock:] + 240
29 FrontBoardServices     0x1932526ac __94-[FBSWorkspaceScenesClient createWithSceneID:groupID:parameters:transitionContext:completion:]_block_invoke + 372
30 libdispatch.dylib    0x18127f670 _dispatch_client_callout + 20
31 libdispatch.dylib    0x181283128 _dispatch_block_invoke_direct + 264
32 FrontBoardServices     0x1932529c4 __FBSSERIALQUEUE_IS_CALLING_OUT_TO_A_BLOCK__ + 48
33 FrontBoardServices     0x193251d8c -[FBSSerialQueue _targetQueue_performNextIfPossible] + 220
34 FrontBoardServices     0x193256414 -[FBSSerialQueue _performNextFromRunLoopSource] + 28
35 CoreFoundation     0x18162f0d0 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 28
36 CoreFoundation     0x18163fd90 __CFRunLoopDoSource0 + 208
37 CoreFoundation     0x18157a104 __CFRunLoopDoSources0 + 376
38 CoreFoundation     0x18157f8a4 __CFRunLoopRun + 820
39 CoreFoundation     0x181593468 CFRunLoopRunSpecific + 600
40 GraphicsServices     0x19d13338c GSEventRunModal + 164
41 UIKitCore    0x183f365d0 -[UIApplication _run] + 1100
42 UIKitCore    0x183cb4f74 UIApplicationMain + 364
43 Smule    0x1021aa8e0 0x1021a0000 + 43232
44 dyld     0x105229aa4 start + 520

Thread 1:
0 libsystem_pthread.dylib 0x1f2096e8c start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x1f2096e8c start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x1f2096e8c start_wqthread + 0

Thread 4 name: Dispatch queue: com.apple.UIKit.KeyboardManagement
Thread 4:
0 libsystem_kernel.dylib     0x1b8b641a4 __ulock_wait + 8
1 libdispatch.dylib    0x181280064 _dlock_wait + 56
2 libdispatch.dylib    0x18127fe08 _dispatch_thread_event_wait_slow + 56
3 libdispatch.dylib    0x18128ebac __DISPATCH_WAIT_FOR_QUEUE__ + 364
4 libdispatch.dylib    0x18128e754 _dispatch_sync_f_slow + 144
5 UIKitCore    0x183d8f060 __37-[_UIRemoteKeyboards startConnection]_block_invoke_3 + 136
6 CoreFoundation     0x1815963a4 __invoking___ + 148
7 CoreFoundation     0x1815b3b74 -[NSInvocation invoke] + 468
8 Foundation     0x182dcdf90 __NSXPCCONNECTION_IS_CALLING_OUT_TO_REPLY_BLOCK__ + 24
9 Foundation     0x182deef44 -[NSXPCConnection _decodeAndInvokeReplyBlockWithEvent:sequence:replyInfo:] + 572
10 Foundation     0x182dc9b14 __88-[NSXPCConnection _sendInvocation:orArguments:count:methodSignature:selector:withProxy:]_block_invoke_3 + 212
11 libxpc.dylib     0x1f20cd32c _xpc_connection_reply_callout + 116
12 libxpc.dylib     0x1f20c085c _xpc_connection_call_reply_async + 88
13 libdispatch.dylib    0x18127f6f0 _dispatch_client_callout3 + 20
14 libdispatch.dylib    0x18129ced8 _dispatch_mach_msg_async_reply_invoke + 348
15 libdispatch.dylib    0x181286ccc _dispatch_lane_serial_drain + 376
16 libdispatch.dylib    0x18128799c _dispatch_lane_invoke + 444
17 libdispatch.dylib    0x1812921b8 _dispatch_workloop_worker_thread + 656
18 libsystem_pthread.dylib    0x1f20970f4 _pthread_wqthread + 288
19 libsystem_pthread.dylib    0x1f2096e94 start_wqthread + 8

Thread 5:
0 libsystem_pthread.dylib 0x1f2096e8c start_wqthread + 0

Thread 6:
0 libsystem_pthread.dylib 0x1f2096e8c start_wqthread + 0

Thread 7:
0 libsystem_pthread.dylib 0x1f2096e8c start_wqthread + 0

Thread 8 name: com.apple.uikit.eventfetch-thread
Thread 8:
0 libsystem_kernel.dylib     0x1b8b63504 mach_msg_trap + 8
1 libsystem_kernel.dylib     0x1b8b63b9c mach_msg + 76
2 CoreFoundation     0x18157b738 __CFRunLoopServiceMachPort + 372
3 CoreFoundation     0x18157fa2c __CFRunLoopRun + 1212
4 CoreFoundation     0x181593468 CFRunLoopRunSpecific + 600
5 Foundation     0x182db1c94 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 236
6 Foundation     0x182df2dc8 -[NSRunLoop(NSRunLoop) runUntilDate:] + 92
7 UIKitCore    0x183eaf74c -[UIEventFetcher threadMain] + 524
8 Foundation     0x182e0140c __NSThread__start__ + 808
9 libsystem_pthread.dylib    0x1f20979a4 _pthread_start + 148
10 libsystem_pthread.dylib    0x1f2096ea0 thread_start + 8

Thread 9 name: JavaScriptCore bmalloc scavenger
Thread 9:
0 libsystem_kernel.dylib     0x1b8b63f90 __psynch_cvwait + 8
1 libsystem_pthread.dylib    0x1f209e254 _pthread_cond_wait + 1228
2 libc++.1.dylib     0x199ef3ddc std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 28
3 JavaScriptCore     0x18d771174 void std::__1::condition_variable_any::wait<std::__1::unique_lock<bmalloc::Mutex> >(std::__1::unique_lock<bmalloc::Mutex>&) + 108
4 JavaScriptCore     0x18d775944 bmalloc::Scavenger::threadRunLoop() + 340
5 JavaScriptCore     0x18d7754e4 bmalloc::Scavenger::threadEntryPoint(bmalloc::Scavenger*) + 16
6 JavaScriptCore     0x18d7769a0 void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (*)(bmalloc::Scavenger*), bmalloc::Scavenger*> >(void*) + 48
7 libsystem_pthread.dylib    0x1f20979a4 _pthread_start + 148
8 libsystem_pthread.dylib    0x1f2096ea0 thread_start + 8

No thread state (register information) available

Binary Images:
0x1b8b62000 - 0x1b8b95fff libsystem_kernel.dylib arm64e <ff3ee512a0bc3123b983d365a71fb06a> /usr/lib/system/libsystem_kernel.dylib
0x1f2096000 - 0x1f20a1fff libsystem_pthread.dylib arm64e <a17d07cfe86a392387c4921045898a8a> /usr/lib/system/libsystem_pthread.dylib
0x18c4b9000 - 0x18c537fff libsystem_c.dylib arm64e <9b299ee5b3793856848b524d82640dbc> /usr/lib/system/libsystem_c.dylib
0x1021a0000 - 0x1045dffff Smule arm64 <70aca959146935afad4b9833d3e2c949> /private/var/containers/Bundle/Application/F2CE1709-44BD-4358-922F-30DD1ABA1718/Smule.app/Smule
0x183a1d000 - 0x1852a8fff UIKitCore arm64e <920a0ee6d2663058814427a27b23ad62> /System/Library/PrivateFrameworks/UIKitCore.framework/UIKitCore
0x193247000 - 0x1932f2fff FrontBoardServices arm64e <d3c6072e9b1d3cb4b8db022115bd8c38> /System/Library/PrivateFrameworks/FrontBoardServices.framework/FrontBoardServices
0x18127b000 - 0x1812c1fff libdispatch.dylib arm64e <bd02a62584753fd68dc38aed25d1573b> /usr/lib/system/libdispatch.dylib
0x181574000 - 0x1819c7fff CoreFoundation arm64e <32058d875c5d3117bf4cd547ec3aa6ff> /System/Library/Frameworks/CoreFoundation.framework/CoreFoundation
0x19d132000 - 0x19d13afff GraphicsServices arm64e <b40e3b1790c73ebcb6bc8c7b605f47a9> /System/Library/PrivateFrameworks/GraphicsServices.framework/GraphicsServices
0x105210000 - 0x105267fff dyld arm64e <780553c7d39f322a8cb9f4f6de52610d> /usr/lib/dyld
0x182d99000 - 0x18309ffff Foundation arm64e <4c19d59f844336a28c61161b38f909c9> /System/Library/Frameworks/Foundation.framework/Foundation
0x1f20b1000 - 0x1f20e8fff libxpc.dylib arm64e <be85634492763110837aa7438af829e8> /usr/lib/system/libxpc.dylib
0x199eea000 - 0x199f4dfff libc++.1.dylib arm64e <346a1fc1f0b337dbb10209951bb9aa78> /usr/lib/libc++.1.dylib
0x18c590000 - 0x18d880fff JavaScriptCore arm64e <48128465354f3d13810cfe17d7e9459c> /System/Library/Frameworks/JavaScriptCore.framework/JavaScriptCore

Error Formulating Crash Report:
thread_get_state(PAGEIN) returned 0x10000003: (ipc/send) invalid destination port
thread_get_state(EXCEPTION) returned 0x10000003: (ipc/send) invalid destination port
thread_get_state(FLAVOR) returned 0x10000003: (ipc/send) invalid destination port

EOF

-----------
Full Report
-----------

{"app_name":"Smule","timestamp":"2022-02-08 11:36:11.00 +0700","app_version":"10.3.5","slice_uuid":"70aca959-1469-35af-ad4b-9833d3e2c949","build_version":"10.3.5.1718","platform":2,"bundleID":"com.smule.sing","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"iPhone OS 15.3 (19D50)","incident_id":"C8C5FC6F-8338-42DA-913B-2F18F16575D9","name":"Smule"}
{
"uptime" : 55000,
"procLaunch" : "2022-02-08 11:36:10.5511 +0700",
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "iPhone12,5",
"procStartAbsTime" : 1334774754706,
"coalitionID" : 955,
"osVersion" : {
"isEmbedded" : true,
"train" : "iPhone OS 15.3",
"releaseType" : "User",
"build" : "19D50"
},
"captureTime" : "2022-02-08 11:36:10.7485 +0700",
"incident" : "C8C5FC6F-8338-42DA-913B-2F18F16575D9",
"bug_type" : "309",
"pid" : 2884,
"procExitAbsTime" : 1334779434070,
"cpuType" : "ARM-64",
"procName" : "Smule",
"procPath" : "\/private\/var\/containers\/Bundle\/Application\/F2CE1709-44BD-4358-922F-30DD1ABA1718\/Smule.app\/Smule",
"bundleInfo" : {"CFBundleShortVersionString":"10.3.5","CFBundleVersion":"10.3.5.1718","CFBundleIdentifier":"com.smule.sing","DTAppStoreToolsBuild":"13C90b"},
"storeInfo" : {"deviceIdentifierForVendor":"048AF1E1-E7E2-4E09-9120-416B6182829B","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.smule.sing",
"crashReporterKey" : "10d8988dd86b8d4b489bbbd89f664c2ac9e2fae3",
"basebandVersion" : "3.01.02",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"ktriageinfo" : "VM - pmap_enter failed with resource shortage\nVM - pmap_enter failed with resource shortage\n",
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":515981,"queue":"com.apple.main-thread","frames":[{"imageOffset":31076,"symbol":"__pthread_kill","symbolLocation":8,"imageIndex":0},{"imageOffset":29560,"symbol":"pthread_kill","symbolLocation":268,"imageIndex":1},{"imageOffset":130896,"symbol":"abort","symbolLocation":164,"imageIndex":2},{"imageOffset":485740,"symbol":"__assert_rtn","symbolLocation":300,"imageIndex":2},{"imageOffset":29727860,"imageIndex":3},{"imageOffset":9763852,"imageIndex":3},{"imageOffset":9763360,"imageIndex":3},{"imageOffset":46316,"imageIndex":3},{"imageOffset":3312088,"symbol":"-[UIApplication _handleDelegateCallbacksWithOptions:isSuspended:restoreState:]","symbolLocation":356,"imageIndex":4},{"imageOffset":5311072,"symbol":"-[UIApplication _callInitializationDelegatesWithActions:forCanvas:payload:fromOriginatingProcess:]","symbolLocation":3524,"imageIndex":4},{"imageOffset":5215136,"symbol":"-[UIApplication 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