Help/Support Toca Life World crashes whenever I open the game

[Didee 0 iPad Pro (4th, 11") 14.3]

I downloaded the game via sideloadly on my ipad, but when I open it it immediately crashes.

The screen turns white then stops the game.

 

@Laxus

Updated January 13, 2021 by Didee

[Laxus 791k iPhone 5s 10.3.3]

Send crash logs. Find it in Settings -> Privacy -> Analytics -> Search for toca related, copy everything and paste on pastebin then send the link here

[Didee 0 iPad Pro (4th, 11") 14.3]

I don't know if I did it right @Laxus

https://pastebin.com/FG0VKfde

Updated January 13, 2021 by Didee

[0xAyaa 13k iPad Air (3rd Generation) 12.4.1]

Look likes swift runtime error to me and thread that encountered error is: 0x0000000100616a60 0x100600000 + 92768 

Updated January 13, 2021 by 0xAya

[Didee 0 iPad Pro (4th, 11") 14.3]

14 minutes ago, 0xAya said:

Look likes swift runtime error to me and thread that encountered error is: 0x0000000100616a60 0x100600000 + 92768 

ty! what does it mean and how do I fix it?

[lemdzung 165 iPhone 16 Pro Max 18.3]

12 hours ago, Didee said:

I downloaded the game via sideloadly on my ipad, but when I open it it immediately crashes.

The screen turns white then stops the game.

 

@Laxus

Me too

[Didee 0 iPad Pro (4th, 11") 14.3]

Hey Laxus you told me yesterday you were going to try it with sideloadly did it work for u? @Laxus

[Laxus 791k iPhone 5s 10.3.3]

12 hours ago, Didee said:

Hey Laxus you told me yesterday you were going to try it with sideloadly did it work for u? @Laxus

Re-download now

[Didee 0 iPad Pro (4th, 11") 14.3]

7 hours ago, Laxus said:

Re-download now

still doesn’t work it just crashes @Laxus (also tried it on my phone didn’t work either)

 

Updated January 15, 2021 by Didee

[Didee 0 iPad Pro (4th, 11") 14.3]

10 hours ago, Laxus said:

Re-download now

I tried Altstore and it also didn’t work. downloaded altstore via mac but when loading the game it just stopped. Maybe there is something wrong with the file or something? idkk @Laxus