Help/Support App+ - Awaiting payment when already paid

Lukus77 · April 26, 2020

Hi Rook, I know you are busy but I cannot find the answer to the below question/issue I have:

on my previous iPad I signed up to the 1 month App+ and all was fine entered udid etc and installed. I recently sold that iPad and purchased a new one, this time I wanted 3 months JB app and none JB & App+ so I re purchased, this time I was not asked for udid or anything. I paid via PayPal and a site named IG.

I have an email confirming purchase yet on my account on here it says awaiting payment and nothing has happened since? When I visit the progress url it says ‘install’ but then errors with udid not recognised so I assume it’s confusing this with my old iPad even though this is a new sub?

please can you help as I need the 3 months purchased today on this iPad but still on my Lukus77 iOS gods account.

Thanks.

Rook · April 26, 2020

Hello,

If this is regarding iOSGods App+, you can request a transfer to your new device.

Please read our "iOSGods App+ Frequently Asked Questions & Answers" topic here: https://iosgods.com/topic/100620-iosgods-app-frequently-asked-questions-answers/

Lukus77 · April 27, 2020

@Rook

i did try this however my new 3 month purchase via Gumroad does not contain an IG number? I have the subscription email from them and an invoice order number and a PayPal receipt but no activation email nor an IG-*** order number ?

When I previously purchased it was a different process and was not via Gumroad at all.

not sure how I can get this IG number. Please can you look at my account as it’s been paid for three months. I can pm you the subscription email from Gumroad if this helps resolve? It appears that the transaction has frozen ye5 it’s been paid for. No further email has been received.

thanks

Lukus77 · April 27, 2020

11 hours ago, Lukus77 said:

@Rook

i did try this however my new 3 month purchase via Gumroad does not contain an IG number? I have the subscription email from them and an invoice order number and a PayPal receipt but no activation email nor an IG-*** order number ?

When I previously purchased it was a different process and was not via Gumroad at all.

not sure how I can get this IG number. Please can you look at my account as it’s been paid for three months. I can pm you the subscription email from Gumroad if this helps resolve? It appears that the transaction has frozen ye5 it’s been paid for. No further email has been received.

thanks

@Rook

also Rook I have just tried the device transfer and when you click submit the page does nothing. I have seen another user with this issue too. Please help,

thanks

Updated April 27, 2020 by Lukus77

Lukus77 · April 28, 2020

On 4/26/2020 at 11:55 PM, Rook said:

Hello,

If this is regarding iOSGods App+, you can request a transfer to your new device.

Please read our "iOSGods App+ Frequently Asked Questions & Answers" topic here: https://iosgods.com/topic/100620-iosgods-app-frequently-asked-questions-answers/

@Rook

hi, still no access? Had confirmation mail for my new sub and VIP but app says my device has not been authorised yet? Please will someone activate me so I can get the app I paid for....