Help/Support Won’t let me install anything

[Emmerld 0 iPad (5th Generation) 13.4]

I have 5th gen iPad, running 13.4. It isn’t jail broken either

 

When I go to the App, it won’t let me install anything saying “Please visit us using your iOS device in order to download this App.” How do i fix this?

[Rook 540k iPad Pro (2nd gen) 17.4 Donor]

Hello,

Do you have the request desktop site option turned off?

If you visit https://www.whatismybrowser.com/detect/what-is-my-user-agent, what is the User Agent string you get?

[Emmerld 0 iPad (5th Generation) 13.4]

5 hours ago, Rook said:

Hello,

Do you have the request desktop site option turned off?

If you visit https://www.whatismybrowser.com/detect/what-is-my-user-agent, what is the User Agent string you get?

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Safari/605.1.15, and i have it on

[lqn2233 0]

i have the same issue with ios 13.4.1

[Boc.rain 4 iPad Pro (2nd, 12.9'') 13.4.1]

I have same issue, I have mobile desktop. When I open the app the option to pick mobile site is missing now. So I get the pop up.....I been asking how to fix it for about 2 weeks now

 

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Safari/605.1.15

[Rook 540k iPad Pro (2nd gen) 17.4 Donor]

On 4/11/2020 at 8:04 AM, Emmerld said:

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Safari/605.1.15, and i have it on

 

19 hours ago, Boc.rain said:

I have same issue, I have mobile desktop. When I open the app the option to pick mobile site is missing now. So I get the pop up.....I been asking how to fix it for about 2 weeks now

 

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Safari/605.1.15

 

On 4/11/2020 at 8:24 AM, lqn2233 said:

i have the same issue with ios 13.4.1

Could you please try again now?

This issue should be fixed.

Also, what is your iOS versions?

Updated April 12, 2020 by Rook

[MikAndMe22 51 25]

Hi I also have the same problem. I have the iPhone version the paid app. When I go to install the app it freezes up and I have to refresh it. I don’t get any notification.

would it be possible to delete and reinstall the app without losing my premium account!

 

Thanks.

[Boc.rain 4 iPad Pro (2nd, 12.9'') 13.4.1]

@rook 13.4.1 iPad Pro 

 

when the app used to open it was sorta framed like a web page and had the 2a’s that allowed me to swap to mobile site, but now they are gone. This is om

Only a problem in the app. On the website they are still there and I use the mobile site because I drive a truck all over USA and Canada, and it works fine.

Updated April 13, 2020 by Boc.rain
Added more

[DarthValor 1 iPhone Xs Max 13.4]

Mine just says unable to download and to try again later. Trying to download Jurassic world alive

[xxkawaiicutiexx 1 iPhone 7 11.4.1]

@Rook Hey Rook, I’m having the same issue. Tried uninstalling and reinstalling. 

iPad running 13.4.1

User Agent string:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Safari/605.1.15

I get the following error:

“Please visit us using your iOS device in order to download this App”

Is it a version of the app I downloaded or is this just not fixed yet? Any steps I can take on my end to fix? Let me know, thanks.