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VIP Subscription Problem

dogface

By dogface
in Help & Support

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dogface Newbie

dogface 2

    • Posted
    Posted (edited)

    Hi.

    I purchased the VIP subscription for three months 48 hours ago. I had purchased it before and it went through straight away but this time it was stuck at "pending". And it also had a "pay now" and "cancel" button. Because of the "pay now" option i assumed my credit card had been declined and the status of my purchase was changed to an outstanding order. I hit the cancel button planning to try another purchase. But now that i check my statement i see the money was sent to IOSGODS.

    I am unsure what to do now. Is my card going to be automatically refunded or is my subscription going to approved? I think this would have been much less confusing if at least an email was received from IOSGODS stating that payment had been received or that some specific length of time would be required for the sent payment to be cleared.

    Anyway, can any moderator advise what has happened to my $24 and how i can get it back or receive my VIP access.

    Thank you.

    Updated by dogface
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    Rook iOS God

    Rook 518.4k
  •   iPad Pro (2nd gen) 
  •   17.4
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    • Posted
    • Solution
    Posted (edited)

    Hello,

    There seems to have been an issue with your purchase. Did you receive a 3D secure screen to authorize the transaction from your bank?

    Meanwhile, a refund has been initiated on the ViP purchase you made.

    Please note that depending on your card issuer's policy, refunds can usually take 5-10 working days for them to appear on your card/statement. If you do not receive a refund within 10 working days, please contact us again.

     

    Updated by DADi
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    dogface Newbie

    dogface 2

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    • Author
    Posted (edited)

    Thanks a lot for your reply. It was strange, I did not receive any 3D secure screen. It just went through as a normal check out transaction. I did not even realize there was a problem until I went to get a hack from the forum.

    Fortunately, the refund has already been processed. Thank you for your help there.

    Maybe this time I did should use PayPal??

    Updated by dogface
    Mistake
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