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Can't re-install Windows 8.1 (Driver issues?)

Klepto

By Klepto
in Help & Support

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Klepto Newbie

Klepto 7.8k
  •   iPhone X 
  •   14.5

    • Posted
    Posted

    So today I tried to re-install Windows on my laptop, but when I click on 

    Remove everything and reinstall Windows

    It tells me that 

    Some files are missing. Your Windows installation or recovery media will provide these files.

    The problem is, my laptop isn't reading the installation disk of Windows 8.1 64bit.

     

    I checked my drivers and there's two with a yellow exclamation mark

     

    First one under DVD/CD-ROM drives

    hp DVDRW SU208FB

    And the second one under Other Devices

    SM Bus Controller

    I already tried updating them but it tells me they're up to date. I uninstalled them and re-installed them but the disk still cannot be read.

     

    Help help help -_-

    Rook iOS God

    Rook 562.3k
  •   iPad Pro (2nd gen) 
  •   17.4
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    • Posted
    Posted

    Is your CD/DVD actually HP though?

     

    Try using these Driver Scanning tools.

    Klepto Newbie

    Klepto 7.8k
  •   iPhone X 
  •   14.5

    • Posted
    • Author
    Posted

    Do you have 32-bit? or 64-bit?

    I said 64bit fam

    Is your CD/DVD actually HP though?

     

    Try using these Driver Scanning tools.

    It's the Windows 8.1 installation disk. I've used it to install windows several times already

    Rook iOS God

    Rook 562.3k
  •   iPad Pro (2nd gen) 
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    • Posted
    Posted

    I said 64bit fam

    It's the Windows 8.1 installation disk. I've used it to install windows several times already

    Does it read other DVDs?

    Klepto Newbie

    Klepto 7.8k
  •   iPhone X 
  •   14.5

    • Posted
    • Author
    Posted

    Does it read other DVDs?

    I can hear it spin for a second or two, then it stops and it doesn't get read either

     

     

    Now it keeps spinning does it doesn't get read

    Rook iOS God

    Rook 562.3k
  •   iPad Pro (2nd gen) 
  •   17.4
  • Donor
  •  

    • Posted
    Posted

    I can hear it spin for a second or two, then it stops and it doesn't get read either

    It's a driver issue. You probably have the wrong drivers, or the reader is broken or the disk is unreadable?

    Klepto Newbie

    Klepto 7.8k
  •   iPhone X 
  •   14.5

    • Posted
    • Author
    Posted

    It's a driver issue. You probably have the wrong drivers, or the reader is broken or the disk is unreadable?

    Now that I think about it, I did downgrade some drivers to fix something that Minecraft (I know, the god) was having issues with Intel

    Let me revert the drivers. That shouldn't be the issue but I'll try

    Rook iOS God

    Rook 562.3k
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  •   17.4
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    • Posted
    Posted

    Now that I think about it, I did downgrade some drivers to fix something that Minecraft (I know, the god) was having issues with Intel

    Use a driver scanner program or google your PC model + Drivers.

     

    HP Mxyxyxz Drivers Download

     

    :p

    Klepto Newbie

    Klepto 7.8k
  •   iPhone X 
  •   14.5

    • Posted
    • Author
    Posted

    Use a driver scanner program or google your PC model + Drivers.

     

    HP Mxyxyxz Drivers Download

     

    :p

    Looked at the properties of the DVD driver and it tells me this

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

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