Hello,
I purchased the App+ subscription two weeks ago, but I’ve been unable to access it due to an "unable to install" error. I understand that resolving such issues can take time and may not be entirely within the developers' control. However, as an end user, I believe I have the right to receive updates every 3-5 days, even if there’s no significant progress, to reassure me that customer service is actively addressing the matter.
The last update regarding this issue was on the 17th, which is nearly two weeks ago. Are we expected to simply wait indefinitely for an update? I would appreciate more transparency and regular communication about what steps are being taken to resolve the issue affecting recent buyers.
Thank you.