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How to access outlook account

HuGmar

By HuGmar
in Help & Support

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Go to solution Solved by Dallrr,

3 posts in this topic

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HuGmar Newbie

HuGmar 0
  •   iPhone 8 

    • Posted
    Posted

    Since I have updated ios on iphone 8, i cannot access my outook account. It just goes to a gray screen and gives the following message: Unable to verify account information. Any thoughts why?
    TY for you time and attention

    The Zuhaib Newbie

    The Zuhaib 282
  •   iPhone 6 
  •   10.3.2

    • Posted
    Posted
    1 hour ago, HuGmar said:

    Since I have updated ios on iphone 8, i cannot access my outook account. It just goes to a gray screen and gives the following message: Unable to verify account information. Any thoughts why?
    TY for you time and attention

    Are you using the default mail app ? There's some bug that effects the outlook accounts in ios 11. I'm not sure if they fixed it or not. Try some other app?

    • Solution
    Dallrr Newbie

    Dallrr 1
  •   iPhone 8 

    • Posted
    • Solution
    Posted
    • Go to Settings > Accounts & Passwords (for older iOS: Mail) > Accounts > Tap Exchange Account > Delete Account
    • Next, reset your wireless network. Go to Settings > General > Reset > Reset Network Settings
    • Restart your device by pressing and holding the Sleep/Wake button until a red slider appears and slide the slider. Then turn your device on by pressing and holding the Sleep/Wake button until the Apple logo appears
    • Enter WiFi credentials and passwords again if requested
    • Add your Exchange Account again, go to Settings > Accounts & Passwords (for older iOS: Mail) > Accounts > Add Account
    • If you see a prompt that asks “Cancel, Trust or Continue,” select TRUST

    For more outlook fix information here.
     

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