Help/Support PUBG Mobile Freezing on Authentication

PhysicalSel · April 3, 2018

I’m facing a problem with pubg, every time I open pubg it keeps freezing in the loading screen or whenever I use my fb accnt..

Help

Rook · April 3, 2018

This seems to be an issue that's affecting a few users, some say that using Wi-Fi/Mobile Data instead helps. Have you read through the posts?

PhysicalSel · April 3, 2018

Not yet, can you give me the link

thanksss

JohnnyModzz1 · April 3, 2018

21 minutes ago, PhysicalSel said:

I’m facing a problem with pubg, every time I open pubg it keeps freezing in the loading screen or whenever I use my fb accnt..

Help

I thought I was the only one

20 minutes ago, DiDA said:

This seems to be an issue that's affecting a few users, some say that using Wi-Fi/Mobile Data instead helps. Have you read through the posts?

I'm using data and I used Icon tool to reset everything (data app) and still. On guests it opens and all but not Facebook

Rook · April 3, 2018

Just now, JohnnyModzz1 said:

I thought I was the only one

I'm using data and I used Icon tool to reset everything (data app) and still. On guests it opens and all but not Facebook

Have you tried logging in via Facebook before tapping on the user card?

JohnnyModzz1 · April 3, 2018

Just now, DiDA said:

Have you tried logging in via Facebook before tapping on the user card?

Yeah, on Facebook, it just freezes but doesn't crash unless you're not on the app. On guests, it worked fine but it tells me to create a new character

PhysicalSel · April 3, 2018

Maybe the problem is on data mode??

Was fine yesterday when I was connected to our WiFi....

Eblissh · August 9, 2018

Change from data to wifi works for me...dont know why the problem suddenly happened

Azoz7327 · August 10, 2018

Zshowz

X86.m · February 27, 2019

Same issue here with iPad mini 4, iPhone 6 / 6+ & iPad Air 2 - all the same stuck issue but with iPhone 6s / iPhone 7/7+ & iPhone X works fine ( W H Y )