Help/Support I got banned from GAMELOFT on NON Jailbroken device

Easy Android · February 16, 2017

If you are lucky, and I hope you are, the ban will only last 2 days the first time. My suggestion to you, don't use a vpn to change locations to play any Gameloft game, they will ban you for it. Each ban last longer than the last. 2 days, 1 week, 2 weeks up to a permanent ban. They really don't play with mods/cheats. Even changing the time on your device will get you a ban.

are you sure of that ? because now it's been 3 days and still banned

annhill2011 · February 16, 2017

are you sure of that ? because now it's been 3 days and still banned

It will suck, but maybe you should contact them on the website asking to consider removing the ban that you won't use a VPN to spoof your location anymore. I messaged them because of a lifetime ban and they reduced it to 2 days.

Let me get you the link in case...

http://support.gameloft.com/Home/SupportForm/337/

If you ask me it's worth a try, oh and I suggest you not play anymore until they lift the ban so you can avoid being rebanned.

The form is confusing... after you click submit it is NOT sent. It will even say at the top the form is not submitted and some suggestions to try to help you. You have to click no so the form will send. You will then soon after get a ticket number in your email. If it's like Disney Magic Kingdoms you copy that case number and load your game where the pop up says you are banned and you click the contact. Put you email and case # in and wait. It can take days or mere hours. Lucky for me it was hours.

Easy Android · February 16, 2017

It will suck, but maybe you should contact them on the website asking to consider removing the ban that you won't use a VPN to spoof your location anymore. I messaged them because of a lifetime ban and they reduced it to 2 days.

Let me get you the link in case...

http://support.gameloft.com/Home/SupportForm/337/

If you ask me it's worth a try, oh and I suggest you not play anymore until they lift the ban so you can avoid being rebanned.

The form is confusing... after you click submit it is NOT sent. It will even say at the top the form is not submitted and some suggestions to try to help you. You have to click no so the form will send. You will then soon after get a ticket number in your email. If it's like Disney Magic Kingdoms you copy that case number and load your game where the pop up says you are banned and you click the contact. Put you email and case # in and wait. It can take days or mere hours. Lucky for me it was hours.

Thank you alot for you care

look i already did that and sent it to them but no replay yet it's been 3 days , so i sumbited the old ticket again. and created another one and subimt it again today

so how long it takes them to replay ?? and should i stoped sending them the tickets ? or i should spam them so they can see it ( heared that have bad customer service )

annhill2011 · February 16, 2017

Depending on how busy they are it could take a few days. When you submitted the ticket tonight did you get an email with a case number?

Easy Android · February 16, 2017

Depending on how busy they are it could take a few days. When you submitted the ticket tonight did you get an email with a case number?

Ticket number you mean ? yes and i have sumbited the ticket number on the link i get when i open the game

annhill2011 · February 16, 2017

Ticket number you mean ? yes and i have sumbited the ticket number on the link i get when i open the game

Good. I really hope you hear back soon and the ban is lifted.

Easy Android · February 16, 2017

Good. I really hope you hear back soon and the ban is lifted.

is there anyway to fasten it up ? like someone in this website so he can forward my ticket id to them ? because as i said it's been 3 days and no response at all not even telling me if they are looking into it

Thank you very much for you concern

Updated February 16, 2017 by rulefahd

Easy Android · February 17, 2017

Good. I really hope you hear back soon and the ban is lifted.

i recvied a message saying

Hello,

Thank you for contacting Gameloft Customer Care.

Please be advised that our system found a suspicious activity on your account and therefore it has been banned.

See below for a list of the possible offences that could have led to the suspension of your account.

For more information, please refer to this link: http://www.gameloft.com/conditions/

Please keep in mind that we are determined to preserve a fair playing environment that allows all players to enjoy our games.

- Using cheats, exploits, automation software, bots, hacks, mods or any other unauthorized software designed to modify or interfere with the Services;

- Using the account, username, or password of another account holder at any time or disclosing your password to any third party or permitting any third party to access your Account;

- Sublicense, rent, lease, sell, trade, gift, bequeath or otherwise transfer your account or any Virtual Items associated with your account to anyone.

- Access or use a third-party account or any Virtual Items that have been sublicensed, rented, leased, sold, traded, gifted, bequeathed, or otherwise transferred from the holder or the original account creator.

- Utilize multiple accounts, manual procedures, bots, scripts or other processes in order to accumulate or "farm" Virtual Items.

- Use the Services in a commercial manner, including the transferring of Virtual Items in exchange for "real world" money.

Thank you for your understanding.

is there anyway to fasten it up ? like someone in this website so he can forward my ticket id to them ? because as i said it's been 3 days and no response at all not even telling me if they are looking into it

Thank you very much for you concern

wtf is this lo

i recvied a message saying

Hello,

Thank you for contacting Gameloft Customer Care.

Please be advised that our system found a suspicious activity on your account and therefore it has been banned.

See below for a list of the possible offences that could have led to the suspension of your account.

For more information, please refer to this link: http://www.gameloft.com/conditions/

Please keep in mind that we are determined to preserve a fair playing environment that allows all players to enjoy our games.

- Using cheats, exploits, automation software, bots, hacks, mods or any other unauthorized software designed to modify or interfere with the Services;

- Using the account, username, or password of another account holder at any time or disclosing your password to any third party or permitting any third party to access your Account;

- Sublicense, rent, lease, sell, trade, gift, bequeath or otherwise transfer your account or any Virtual Items associated with your account to anyone.

- Access or use a third-party account or any Virtual Items that have been sublicensed, rented, leased, sold, traded, gifted, bequeathed, or otherwise transferred from the holder or the original account creator.

- Utilize multiple accounts, manual procedures, bots, scripts or other processes in order to accumulate or "farm" Virtual Items.

- Use the Services in a commercial manner, including the transferring of Virtual Items in exchange for "real world" money.

Thank you for your understanding.

is this real ???!! lol i swear to god i didnt do any of those !!!!

and is logging with my friends account on my phone is illegal ??? is that what it means ??

annhill2011 · February 17, 2017

Whoa. I suggest you email back and see if it's a temporary ban or a permanent one.

About your question... logging into anyone's account that not yours is against their terms. You are only allowed one account and you are not allowed to log into another user account.

I don't know what else to say.

Sorry.

Also no, there is no way to speed it up.