Help/Support Error when downloading PhotoShop...

Joka · January 16, 2017

So I wiped my PC clean and decided to re-download PhotoShop again.

Downloaded Creative Cloud with no problem.

Tried to download PhotoShop CC Trial and I get this error:

What can I do to fix?

Thanks

Luke · January 16, 2017

This is strange.. U got all the packages required??

Patricktph · January 16, 2017

check if your computer or Creative Cloud needs to update.

Wesman96 · January 16, 2017

So I wiped my PC clean and decided to re-download PhotoShop again.

Downloaded Creative Cloud with no problem.

Tried to download PhotoShop CC Trial and I get this error:

What can I do to fix?

Thanks

mhmm try uninstalling Microsoft Visual C++ Redistributable 2015 and install Microsoft Visual C++ Redistributable 2015 again. then try to install photoshop CC trial

Updated January 16, 2017 by Wesman96

Joka · January 16, 2017

check if your computer or Creative Cloud needs to update.

This is strange.. U got all the packages required??

Nothing needs to be updated.

I download Creative Cloud an hour ago; same thing.

I clicked on 'Quit' now when I click on 'Try' to PhotoShop, I get this:

mhmm try uninstalling Microsoft Visual C++ Redistributable 2015 and install Microsoft Visual C++ Redistributable 2015 again. and try to install photoshop CC trial

Alright

Luke · January 16, 2017

Nothing needs to be updated.

I download Creative Cloud an hour ago; same thing.

I clicked on 'Quit' now when I click on 'Try' to PhotoShop, I get this:

Alright

Yea like get packages likec++ and.net framework

Joka · January 16, 2017

Nothing needs to be updated.

I download Creative Cloud an hour ago; same thing.

I clicked on 'Quit' now when I click on 'Try' to PhotoShop, I get this:

Alright

This is the error I get now...

I removed it and now I tried to install it again...