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Laptop doesn't recognize iPhone 5s


Go to solution Solved by Rook,

8 posts in this topic

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Posted (edited)

I have a desktop and a laptop(ASUS)

 

Desktop: recognize by wifi but not by USB connected.

 

Notebook: only charges the phone

 

NOTE: everything is updated ios10.0.2 and both iTunes 12.(I don't know) but already checked Apple updated software.

 

What is happening with my laptop

Updated by FelipeEdu123
Posted

Have you tried uninstalling then reinstalling iTunes?

  • Solution
Posted

I forgot a thing:

 

I don't have the original USB cable, only a fake one

That could also be a reason for your problem.

Posted

That happened to me once, if it's not the cable try downloading and installing the drivers

Which drivers ? Doesn't they follow iTunes installation ?

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