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Uno and Friends

thorntll

By thorntll
in Help & Support

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Go to solution Solved by Rook,

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thorntll Newbie

thorntll 0
  •   24 

    • Posted
    Posted

    I have been unable to connect to Uno and Friends since the beginning of March. I have followed every suggestion provided by Gameloft customer service via our email correspondence. At this point they are no longer responding to my complaints.

     

    Could I have been banned for some reason? Do they notify you if banned or just let you dangle in the wind wondering? Can't imagine what I might have done.

     

    Could it possibly be a Game Center issue instead of a Gameloft issue?

     

    I am not very tech savvy, not a complete idiot either. Just a grandma who enjoys playing Uno and Friends.

    thorntll Newbie

    thorntll 0
  •   24 

    • Posted
    • Author
    Posted

    Can connect to Uno and Friends using someone else's device over the same wireless, using their Uno account.

    Their Uno account uses same Game Center sign in as mine.

    Tried downloading Uno to my IPhone and received the same result, so it seems to be account related.

    Uno is the only app this is happening with.

    • Solution
    Rook iOS God

    Rook 551k
  •   iPad Pro (2nd gen) 
  •   17.4
  • Donor
  •  

    • Posted
    • Solution
    Posted

    Can connect to Uno and Friends using someone else's device over the same wireless, using their Uno account.

    Their Uno account uses same Game Center sign in as mine.

    Tried downloading Uno to my IPhone and received the same result, so it seems to be account related.

    Uno is the only app this is happening with.

    Try using a VPN or go into Safe Mode.

    bossunumbar1 Newbie

    bossunumbar1 615
  •   32 

    • Posted
    Posted

    If GL banns you, when you launch the game, before reaching the connect screen, a prompt will be displayed notifying you that you have been banned and the reason for receiving the ban. They will never ban your account without a proper message being displayed and leaving you in an infinite connecting loop. This procedure applies to all Gameloft games.

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