Help/Support Royal Match warning for suspicious activity

Dalija · January 14

Hi, can I please get some help here. I have sideloaded Royal Match 2 days ago and everything worked fine up until just before when I tried going into the game again I got a message popping up about suspicious activity on the account, removed all my boosters, removed my coins, removed my scores on events and removed me out of my team. I was warned that if it happens again I will receive a ban. Does anyone know why this happened? Did I maybe not install something properly. Yes I did connect my account to FB so I can save my progress and I also did go back to original app and play there too. Did I maybe make a mistake by doing that? I want to keep playing the hacked game but then I’m scared of getting banned as I don’t want to lose access to the game. Thanks ☺️

Puddin · January 14

Maybe just try using hacked moves since that isn’t directed to anything. That itself should be safe.

Dalija · January 14

So if I understood you correctly, I should only use the freeze moves from the hack to play it ssafe and nothing else, no coins and boosters and starts? @Puddin

Updated January 15 by Dalija

Puddin · January 15

On 1/14/2026 at 10:05 PM, Dalija said:

So if I understood you correctly, I should only use the freeze moves from the hack to play it ssafe and nothing else, no coins and boosters and starts? @Puddin

Yeah just use freeze moves

Dalija · January 16

I've spoken to support and they removed all my restrictions and have told me that they will put permanent one on and ban me from the game if they find the same activity again. So now I am so scared to try the hacked version in case someone notices and reports me. What would you recommend I do? I see a lot of people are playing the hacked version and what bad luck I have to get done only after 2 days of playing. Should I maybe just start a brand new game and not connect to my fb? @Puddin

Puddin · January 16

9 hours ago, Dalija said:

I've spoken to support and they removed all my restrictions and have told me that they will put permanent one on and ban me from the game if they find the same activity again. So now I am so scared to try the hacked version in case someone notices and reports me. What would you recommend I do? I see a lot of people are playing the hacked version and what bad luck I have to get done only after 2 days of playing. Should I maybe just start a brand new game and not connect to my fb? @Puddin

Just play with the freeze moves. Don’t enable coins or boosters. Just moves.

Dalija · January 16

11 hours ago, Puddin said:

Just play with the freeze moves. Don’t enable coins or boosters. Just moves.

Okay, thank you so much for all your help.

Puddin · January 16

18 minutes ago, Dalija said:

Okay, thank you so much for all your help.

No worries and good luck!

Dalija · January 20

On 1/17/2026 at 9:19 AM, Puddin said:

No worries and good luck!

It didn’t work, I played up until today and just got in the game now and saw they removed me again from a team, all my coins, boosters, and all events. This time they removed the cards collection too. And I’m getting tutorials for the tiles and puzzles. It’s as if playing from the start again but my current level. Did I maybe stuff up by going into the original game to play as well from time to time? Or did I not install something correctly?

Puddin · January 20

3 hours ago, Dalija said:

It didn’t work, I played up until today and just got in the game now and saw they removed me again from a team, all my coins, boosters, and all events. This time they removed the cards collection too. And I’m getting tutorials for the tiles and puzzles. It’s as if playing from the start again but my current level. Did I maybe stuff up by going into the original game to play as well from time to time? Or did I not install something correctly?

What feature(s) did you use?