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VIP Membership recurring charges done but status not updated

ponto2002

By ponto2002
in Help & Support

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Go to solution Solved by Rook,

10 posts in this topic

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ponto2002 Newbie

ponto2002 0
  •   iPhone 7 Plus 
  •   10.3.3

    • Posted
    Posted

    Dear Admin, i have received a bill for the VIP recurring charges to renew, and the amount has been charged on my paypal account, but still my vip status has not been updated i also sent an email to admin email with transaction ID for verification, kindly advise.

     

    Best Regards

    Zahir iOS God

    Zahir  391.5k
  •   iPad Mini 4 
  •   13.6

    • Posted
    Posted

    Hi @ponto2002,

    Our payments are manually verified by the admin so it may take few hours to verify it when he is active and free to do it.

    If you do not get VIP in few days, do send him a PM regarding your issue.

    Thank you.

    ponto2002 Newbie

    ponto2002 0
  •   iPhone 7 Plus 
  •   10.3.3

    • Posted
    • Author
    Posted
    1 hour ago, Zahir said:

    Hi @ponto2002,

    Our payments are manually verified by the admin so it may take few hours to verify it when he is active and free to do it.

    If you do not get VIP in few days, do send him a PM regarding your issue.

    Thank you.

    hi payment was taken on feb 12th

    • Solution
    Rook iOS God

    Rook 544.7k
  •   iPad Pro (2nd gen) 
  •   17.4
  • Donor
  •  

    • Posted
    • Solution
    Posted

    Hello,

    Apologies, you purchased via PayPal which is entirely not automatic and requires manual approvals, especially for renewals.

    I would suggest disabling auto renewals in PayPal and just re-purchasing when it expires for a faster activation time.

    ponto2002 Newbie

    ponto2002 0
  •   iPhone 7 Plus 
  •   10.3.3

    • Posted
    • Author
    Posted
    1 hour ago, DADi said:

    Hello,

    Apologies, you purchased via PayPal which is entirely not automatic and requires manual approvals, especially for renewals.

    I would suggest disabling auto renewals in PayPal and just re-purchasing when it expires for a faster activation time.

    Duly noted,however a payment of 34.99  was charged to my account on Feb 12, so would it be possible to  restore my vip Access against this payment ?

    Rook iOS God

    Rook 544.7k
  •   iPad Pro (2nd gen) 
  •   17.4
  • Donor
  •  

    • Posted
    Posted
    Just now, ponto2002 said:

    Duly noted,however a payment of 34.99  was charged to my account on Feb 12, so would it be possible to  restore my vip Access against this payment ?

    Yes, it has already been done.

    ponto2002 Newbie

    ponto2002 0
  •   iPhone 7 Plus 
  •   10.3.3

    • Posted
    • Author
    Posted
    20 minutes ago, DADi said:

    Yes, it has already been done.

    hi sorry to bother but i cant seem to activate a vip hack on one of my games,  do i need to relog in?

    Just now, ponto2002 said:

    hi sorry to bother but i cant seem to activate a vip hack on one of my games,  do i need to relog in?

    nvm  it worked now ..

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