hebertt
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Hello, If you are unable to open a Word document on your mobile device, it could be that the format of the file is not supported on the device or the file is corrupted. I suggest that you check the format of the file and see if it is supported by your mobile device. You also may recover Word file here: http://www.docx.repair/
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Have you contacted Apple service? If you still experience the problem on how to fix word file after you try this method take a look here: https://onlinefile.repair/en/word.html Hope that works for you.
