Hello! In order for us to better help you, please follow these important Help & Support posting guidelines before posting your support topic. 1. The title. The title of your topic is very important! It's the title which makes others users visit your topic to help so if your topic doesn't have a catchy title then nobody will be interested in clicking it and helping you. The title should contain the problem you're having in a short sentence so you can type in the full problem on the