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[IMPORTANT] Revoke Fix/Replacement Requests


Rook

124 posts in this topic

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Quick question, I tried to do that website thing you guys put up but a prompt comes up and says I’ve already done this and i should just wait for an email from you guys, when I’ve never done so

And just a statement for my self and all the other users who are bombarding with questions, we’ve waited for over a month for this, I think we can wait a few more days for them to straighten everything out, the more questions everyone asks, the more time they gotta take out to answer me and y’all, and less time they have to work on the issue

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16 hours ago, USMCBlade said:

I do not have the email with invoice number. Is there a way I can still get mine fixed soon????

Please send me a PM with your UDID so I can find that information for you.

15 hours ago, LOLYour cat said:

Will the revoked time be added to my new phone after my transfer request? App+ got revoked around a month ago on my old phone and I just submitted a transfer request to my new phone.

Yes, compensation will be in place once we've sorted everyone out.

14 hours ago, iFragAway said:

Rook why does it say my email and number isn’t on file? But I have the exact purchase in my emails ? This is stating to get confusing. I paid for this and you guys don’t even have me on file 

Please send me a PM with your issue so we can investigate this. It's possible that you may be entering something incorrectly.

12 hours ago, KingLozer said:

Quick question, I tried to do that website thing you guys put up but a prompt comes up and says I’ve already done this and i should just wait for an email from you guys, when I’ve never done so

And just a statement for my self and all the other users who are bombarding with questions, we’ve waited for over a month for this, I think we can wait a few more days for them to straighten everything out, the more questions everyone asks, the more time they gotta take out to answer me and y’all, and less time they have to work on the issue

 

8 hours ago, Shb7x said:

It’s says alert it’s looks like your revoke replacement has been already received and I didn’t even do it I just saw this topic and try to post and it’s show me alert

This seems to be a bug some users are experiencing. We're working on resolving this ASAP. Please try again later.

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After putting in the requested information on the revoke request webpage. I get an error message stating there isn’t a record of the email or invoice number in your system. I got this information (my email and invoice ID) from a previous “fix” email/install. Please advise. 

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On 11/12/2022 at 1:14 AM, Ne240sx said:

After putting in the requested information on the revoke request webpage. I get an error message stating there isn’t a record of the email or invoice number in your system. I got this information (my email and invoice ID) from a previous “fix” email/install. Please advise. 

Please PM me with your issue and include you UDID so I can investigate what’s happening. :)

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